The Puget Systems Consultation Experience: Here's what you need to knowWritten on January 10, 2022 by DJ Bailey
Regardless of how you got here, we’re happy you made it! Hopefully, by the end of this article, you’ll have a better understanding of how we operate and will feel more comfortable reaching out, no matter where you’re at in your journey. If you’re interested in learning more about Puget Systems’ history, you can do that! However, today I want to talk to you about what Puget Systems’ process looks like now, in January of 2022.
What do you do?
Who is Puget Systems, and why should you bother speaking with us in the first place? Puget Systems is, first and foremost, a custom PC provider. As you may have already figured out though, it's not that simple. Our priority is to work with our customers to find out where their pain points are. If a certain aspect - or a number of aspects - of your workflow are acting as a major bottleneck to your process, we want to identify those struggles and figure out if we can alleviate them. To accomplish this goal, we have to be experts in a LOT of fields. Our high-end workstations are designed to strike an elusive balance between performance and stability, all while being tailored to your specific needs. Our current areas of focus and expertise include:
Post Production (Video editing and Effects work)
That isn’t to say these are the only workflows we’ve helped configure systems for...in fact there are hundreds of others. However, in terms of in-depth testing, these are the industries we currently have the bandwidth to tackle. Our Labs team focuses on the workflows that the majority of our customers would benefit from first. Having said that, if you have a unique workflow that you can’t find information about on our website, that’s actually a perfect reason to reach out to our Consultants. Our consultants maintain internal documents detailing information and testing found while consulting on workflows not directly tested by our Labs team. The chances are good that they’ve worked with someone before who shares your workflow.
So do I just...call you?
You might be wondering how this conversation is going to take place. Is it all over email? Do you have to get on the phone? Here’s what to expect:
When you first reach out, you can tell our consultants how you prefer to communicate. We can do phone calls, emails, video conferencing, and even text. Ultimately, the goal of our consultants is to communicate our collective knowledge to you in whatever way you’re most comfortable. By the numbers, I’d say there’s a fairly even split between phone calls and emails we handle on a daily basis, with Zoom calls increasing in regularity over the last two years or so.
How uncomfortable am I going to be during this consultation?
I hate sales pressure; I mean, I really hate it. You’d be hard pressed to find someone more opposed to the idea of the sleazy car salesman trying to get a sale at any cost, than I am. The fact that Puget Systems is built from the ground up following a different path is actually the reason I joined them in the first place. At the end of the day, we want to earn your business, and we want you to be as excited about that as we are. When we take on a new customer it's because we're confident that we can solve a problem for them and improve their work. If we're not confident that our systems will be a good fit for you, we have no hesitation saying so, and recommending a different option.
How long does a consultation last?
The diplomatic answer to this question (and a true one) is “as long as you need it to.” However, that’s not particularly useful, so here’s a more informative answer. For a single order, whether that’s for one system or multiple, a consultation typically takes anywhere from 15 minutes up to an hour. Of course, that’s if you’re talking about a phone call or a zoom conference. If you reach out over email or text, you really control the pace of the discussion. If we’re answering one question at a time over email, and it takes a day or two to reply each time, then a consultation might stretch on for weeks. One thing you can rely on is our consultants replying to your email within 24 hours from when you ask your question. In fact, if you send in an email on a normal business day, typically you’ll see a response that same day.
What is discussed during a consultation?
On to the main event: What actually gets discussed during a consultation? This one is a bit tricky to answer actually, only because our consultations are so customer-driven. Often, our conversation begins with specific questions a customer may have about a system they were already looking at, or how much of an improvement they can expect compared to their current system. From there, we will fill in the gaps and let the conversation flow freely. Having said that, you can expect us to touch on the following topics:
- What are you hoping for the computer to accomplish?
- Is there any task or project you'd like this new computer to handle that you can't do today?
- What does your workflow look like?
- What software packages do you use? Which are the biggest bottlenecks?
- What other tools (cameras, peripherals, etc) do you use?
Do I need to prepare for my consultation?
The short answer: No. Honestly, we get people calling and writing in at all stages of the process in terms of knowledge, both about hardware but also about their own workflow, or intended workflow. The most important thing you can do is be prepared to answer the questions above. Those answers will give us just about everything we need to configure the perfect system for you. Beyond that, I think the best thing you can do is to think of as many questions as you can about our process, or about the interaction of hardware and your workflow. When we have inquisitive customers, it makes our job a lot easier to help show you everything we can and can’t do.
How can I get in touch with you now?
If all this sounds great, and you can’t wait to get in touch with a consultant now, here’s how you can do it:
Email an Expert
Our consultants will get back to you within 1 business day to help configure the right workstation for your workflow.
Schedule a Consultation
Choose a date and time to talk with one of our tech consultants over the phone or via Zoom.