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https://www.pugetsystems.com

Thank you for taking the time to get to know Puget Systems, America's #1 custom computer builder. The internet provides unique opportunities, but it also allows anyone to appear legitimate and credible. It is important to know and trust the online companies with whom you do business!

Puget Systems is based in the Seattle suburb of Auburn, WA, and specializes in high performance custom built computers. We emphasize customization over every aspect of each computer, offering personal consulting and support that is becoming quite rare in the industry. Our goal is to provide each client with the best possible computer for their needs and budget.

Why Choose Puget Systems?

This is a legitimate question, because there are many good choices out there. We are happy to be part of an industry with such healthy competition, and we are confident that even with the tough competition we are a clear leader in our field.

  • We have an unwavering commitment to a high quality product line. This has become even more important in recent years, as more and more low quality items are hitting the market. The industry is being flooded with hyped products that do not perform as they should, and fierce competition is making it more important to be early to market than to put in proper development time. Through this chaotic process, the end user needs a skilled advocate to help identify true quality. Puget Systems is committed to be this advocate, as one of our core values. We have the experience to know when to be suspicious, and we have the resources to test products for ourselves. If a product stands up to our expectations, we still continue to evaluate it over time. We have the volume to be able to use statistical data to identify reliability trends over time, but we're also small enough to be very responsive to what we find. If a product does not cut it, we don't sell it. We want to make sure that you as a buyer are comfortable choosing from any of our options, knowing that if we sell it, we stand behind it. It is worth noting that this is not always easy. There are some very motivated manufacturers that do not share these values, that can mount considerable pressure. The answers aren't always black and white, and things like marketing funds, kick-backs, deep discounts, and shared advertising can make decisions very complicated. We know this is why some of our competitors are selling parts we would not.
  • We are constantly self improving. Just as important to product line selection, is what we do with those products. We have carefully crafted each of our processes to generate self-feedback. Every support ticket opened, every RMA item, and every repaired computer is brought to the attention of all departments further up the line. We hold weekly feedback meetings, where every issue that needs it is discussed. It is very important to us that we not only set up firm feedback cycles, but that we establish clear lines of accountability. In our eyes, this is the best path to constant improvement. It has been amazing to see this in action. As time goes on, we solve problem after problem, making sure they do not have the possibility to happen again. And as each problem is solved, we can turn our attention to smaller problems. The cycle is never ending.
  • We are available to you. We are proud of our transparency. Some of our competitors use tactics of providing as little detail about themselves as possible, to appear larger or more credible than they are. At Puget Systems, we are confident in ourselves and our abilities, and view it as a strength to share as much information about ourselves as we can. You can view our staff biographies by clicking on pictures on left hand side of this page, read our blog, or just give us a call or stop by! It has never made sense to us to hold anything back -- because PEOPLE are where the strength of any company comes from. This spirit of transparency carries over to all aspects of our business. This information helps you make more informed decisions, and it only strengthens us as well. We're excited to form a community with our customers.
  • We have a proven track record. Talk is worth little unless you have proof. There are numerous resources you can use to make sure we are who we say we are. Start with our customer testimonials. You can also read our testimonials on Reseller Ratings, or read our media reviews. Or just Google our name...we're confident in the talk you'll find!

Company History

Puget Sound Systems was founded by Jon Bach in December of 2000. In 2003, we officially changed our name to Puget Systems because people unfamiliar with the company and the area were confused about whether we sold computers or audio systems! Originally run from Jon's home, the business started small and grew quickly. Over the next eight years, the company outgrew its location again and again. Each time, we moved to a larger and more ideal location.

Puget Systems Building

In January of 2009, we purchased an industrial warehouse in Auburn, WA. By designing the building interior from the ground up, we have been able to significantly improve the efficiency of our build process, and the thoroughness of our testing. Our new facility effectively doubled our usable space. Our current shared warehouse and office environment gives us nearly 14,000 square feet to work in.

Roughly one third of our current space is dedicated to offices where we handle company administration and customer service. Inventory, shipping, production, and testing are located in the rear warehouse space.

Entering our front door, you step into our offices. We maintain a relaxed, positive, and clean environment here at Puget Systems. Our assembly and testing space is no different! You are welcome to stop by anytime. Grab a cup of coffee, take a tour of our facility, and talk to us about how we can help you with your PC needs.

Our Philosophy

Our philosophy is simple: Build a high quality product, offer outstanding support and your product will sell itself. This is a philosophy based on old fashioned integrity. It makes sense, and it works. Unfortunately, it has become a trend in the last decade for major computer companies to stop focusing on meeting the needs of their customers. Instead, many rely on flashy marketing techniques to make their lower quality systems look more appealing. Be careful when comparing their pricing to Puget Systems. Be sure not to fall for computer systems with misleading advertising and substandard parts!

As a custom computer specialist, Puget Custom Computers was founded with the goal to break the trend of low quality, one-size-fits-all computers and to provide systems with superior performance and reliability. We have gone to great trouble to structure our business in such a way that our goals are, by necessity, the same as yours! Because we have a commitment to the complete support of your computer system, we save ourselves time and money by providing the computer system that is least likely to fail. Furthermore, we do not hire salesmen. We hire qualified technicians. The people you talk to before your purchase are qualified to build that same computer and give you support after your purchase. We have better things to do than hire a kid without computer experience to feed you canned answers. It all ties back to our philosophy that the best way to run a business is to focus on your product. Get rid of the hype, and focus on your goal -- quality computers!

Our Strategy

Our growth strategy is always changing as we learn and expand. With the kind of business philosophy we have, our growth strategy relies heavily on word of mouth. The most encouraging aspect of our strategy is that we know that it works - our growth rate is healthy and consistent. At our current growth rate, we double in size every few years. We are already far larger than the lifetime goal of our founder, and we are constantly updating our back-end systems and processes to scale to keep up.

We take great pride in what we do, and we don't waste time with anything that detracts from our goals. For more information on who we are, or for a list of references, please contact us! We look forward to speaking with you.

In 2005, Microsoft recorded a case study on Puget Systems, which they used at an internal function. It was a long time ago...we all look a lot younger!


  • Thanks to the P180, the Obsidian is able to keep noise in check while still offering a healthy amount of performance thanks to the Intel Core i5-2400 quad-core processor in the baseline configuration. This system is cool, fast, and quiet.
    - AnandTech
  • This is THE place to buy a computer if you are too lazy to build it yourself.
    - Alan
  • The system is a joy to use in every respect, and the price was more than competitive, it was a bargain.
    - Charles Savoie
  • Serenity had me leaning over to make sure the system was powered up on more than one occassion. That's how quiet the Serenity configuration really is.
    - FutureLooks
  • Puget allows you to customize your computer with a lot of variations. If you look at their website, you will might be surprised at the number of options available.
    - Tom's Hardware
  • My search for a solution across popular manufacturers was unsuccessful. They could not meet my requirements. I turned to photography forums where I have confidence in the members and the moderators. Puget consistently received solid user reviews.
    - Marc Schoenholz
  • My new computer is completely free of excess programs, trial versions, and other stuff that slowed down my big box store computer. My new computer is fast, and I control what's on it! I'm very happy with it!
    - Tim Higgs
  • ...we've always been Puget fans at [H]. We can transparently see where the effort is being made in some areas, and we've seen the company make changes based on our evaluation findings.
    - HardOCP
  • I truly appreciate everything your company stands for.
    - robert oneill
  • Purchased a Serenity Pro. Very happy with quality of service and especially happy with quality (and quietness) of computer. Good consulting up front and then a personal follow-up after delivery--website allowed me to track status during build.
    - Christopher John
  • You guys are the greatest and we couldn't be happier with our new systems if they cooked dinner, too!!
    - Robin Myers
  • Make sure you have one of their people walk you through their configuration tool - the best part is going back through it and drilling down through all of theirs and manufacturers information about each component.
    - Gary Walthrop
  • Puget Custom Computers was willing to accomodate the billing constraints of our large company, and did so in an efficient and professional manner.
    - Shawn Malott, MPH, CHES
  • Ultimately, the Serenity is tuned for users who must have a quiet system that still offers the most up to date features, expansion, and performance.
    - FutureLooks
  • The sales process was a joy with a very patient and experienced salesman leading us through the ordering, building and delivery process
    - Netscape Editorial
  • We found the whole experience of working with Puget Custom Computers to be a positive experience.
    - Julie Hyry
  • My machine came exactly as I ordered it, with all the books and cables and software as I requested.
    - Gary Glantz
  • My e-mailed questions were always answered promptly and fully.
    - Dave Freitag
  • They responded to all my emails usually with in an hour
    - Andrew Olufson
  • They truly care about the customer, and there is no reason to ever buy from another website. I give Puget Systems a full 5 stars!
    - Christopher McCombs
  • It was marvelous to find a highly competent and friendly technician like Micah
    - John Liberty
  • A great deal, and a company I would shop with again.
    - Michael Stone
  • Wilson made excellent recommendations
    - Bonnie B.
  • Puget is worth the investment and worth your peace of mind. Feel free to contact me if you have concerns or questions but you should know before you contact me that I have drank the Kool-Aid and I am a diehard believer in Puget Systems.
    - Royce Bishop
  • Great prices, awesome products. Very friendly! Definitely recommend to anyone.
    - Ana Martinez

 
Puget Sound Systems, Inc. BBB Business Review
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