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https://www.pugetsystems.com

Thank you for taking the time to get to know Puget Systems, America's #1 custom computer builder. The internet provides unique opportunities, but it also allows anyone to appear legitimate and credible. It is important to know and trust the online companies with whom you do business!

Puget Systems is based in the Seattle suburb of Auburn, WA, and specializes in high performance custom built computers. We emphasize customization over every aspect of each computer, offering personal consulting and support that is becoming quite rare in the industry. Our goal is to provide each client with the best possible computer for their needs and budget.

Why Choose Puget Systems?

This is a legitimate question, because there are many good choices out there. We are happy to be part of an industry with such healthy competition, and we are confident that even with the tough competition we are a clear leader in our field.

  • We have an unwavering commitment to a high quality product line. This has become even more important in recent years, as more and more low quality items are hitting the market. The industry is being flooded with hyped products that do not perform as they should, and fierce competition is making it more important to be early to market than to put in proper development time. Through this chaotic process, the end user needs a skilled advocate to help identify true quality. Puget Systems is committed to be this advocate, as one of our core values. We have the experience to know when to be suspicious, and we have the resources to test products for ourselves. If a product stands up to our expectations, we still continue to evaluate it over time. We have the volume to be able to use statistical data to identify reliability trends over time, but we're also small enough to be very responsive to what we find. If a product does not cut it, we don't sell it. We want to make sure that you as a buyer are comfortable choosing from any of our options, knowing that if we sell it, we stand behind it. It is worth noting that this is not always easy. There are some very motivated manufacturers that do not share these values, that can mount considerable pressure. The answers aren't always black and white, and things like marketing funds, kick-backs, deep discounts, and shared advertising can make decisions very complicated. We know this is why some of our competitors are selling parts we would not.
  • We are constantly self improving. Just as important to product line selection, is what we do with those products. We have carefully crafted each of our processes to generate self-feedback. Every support ticket opened, every RMA item, and every repaired computer is brought to the attention of all departments further up the line. We hold weekly feedback meetings, where every issue that needs it is discussed. It is very important to us that we not only set up firm feedback cycles, but that we establish clear lines of accountability. In our eyes, this is the best path to constant improvement. It has been amazing to see this in action. As time goes on, we solve problem after problem, making sure they do not have the possibility to happen again. And as each problem is solved, we can turn our attention to smaller problems. The cycle is never ending.
  • We are available to you. We are proud of our transparency. Some of our competitors use tactics of providing as little detail about themselves as possible, to appear larger or more credible than they are. At Puget Systems, we are confident in ourselves and our abilities, and view it as a strength to share as much information about ourselves as we can. You can view our staff biographies by clicking on pictures on left hand side of this page, read our blog, or just give us a call! It has never made sense to us to hold anything back -- because PEOPLE are where the strength of any company comes from. This spirit of transparency carries over to all aspects of our business. This information helps you make more informed decisions, and it only strengthens us as well. We're excited to form a community with our customers.
  • We have a proven track record. Talk is worth little unless you have proof. There are numerous resources you can use to make sure we are who we say we are. Start with our customer testimonials. You can also read our testimonials on Reseller Ratings, or read our media reviews. Or just Google our name...we're confident in the talk you'll find!

Company History

Puget Sound Systems was founded by Jon Bach in December of 2000. In 2003, we officially changed our name to Puget Systems because people unfamiliar with the company and the area were confused about whether we sold computers or audio systems! Originally run from Jon's home, the business started small and grew quickly. Over the next eight years, the company outgrew its location again and again. Each time, we moved to a larger and more ideal location.

Puget Systems Building

In January of 2009, we purchased an industrial warehouse in Auburn, WA. By designing the building interior from the ground up, we have been able to significantly improve the efficiency of our build process, and the thoroughness of our testing. Our new facility effectively doubled our usable space. Our current shared warehouse and office environment gives us nearly 14,000 square feet to work in.

Roughly one third of our current space is dedicated to offices where we handle company administration and customer service. Inventory, shipping, production, and testing are located in the rear warehouse space.

Entering our front door, you step into our offices. We maintain a relaxed, positive, and clean environment here at Puget Systems. Our assembly and testing space is no different! You are welcome to stop by anytime. Grab a cup of coffee, take a tour of our facility, and talk to us about how we can help you with your PC needs.

Our Philosophy

Our philosophy is simple: Build a high quality product, offer outstanding support and your product will sell itself. This is a philosophy based on old fashioned integrity. It makes sense, and it works. Unfortunately, it has become a trend in the last decade for major computer companies to stop focusing on meeting the needs of their customers. Instead, many rely on flashy marketing techniques to make their lower quality systems look more appealing. Be careful when comparing their pricing to Puget Systems. Be sure not to fall for computer systems with misleading advertising and substandard parts!

As a custom computer specialist, Puget Custom Computers was founded with the goal to break the trend of low quality, one-size-fits-all computers and to provide systems with superior performance and reliability. We have gone to great trouble to structure our business in such a way that our goals are, by necessity, the same as yours! Because we have a commitment to the complete support of your computer system, we save ourselves time and money by providing the computer system that is least likely to fail. Furthermore, we are not salesmen. We are qualified technicians, who care about the work our technology is enabling. The people you talk to before your purchase are qualified to build that same computer and give you support after your purchase. It all ties back to our philosophy that the best way to run a business is to focus on your customer. Get rid of the hype, and focus on your goal -- quality computers!

Our Strategy

Our growth strategy is always changing as we learn and expand. With the kind of business philosophy we have, our growth strategy relies heavily on word of mouth. The most encouraging aspect of our strategy is that we know that it works - our growth rate is healthy and consistent. At our current growth rate, we double in size every few years. We are already far larger than the lifetime goal of our founder, and we are constantly updating our back-end systems and processes to scale to keep up.

We take great pride in what we do, and we don't waste time with anything that detracts from our goals. For more information on who we are, or for a list of references, please contact us! We look forward to speaking with you.

In 2005, Microsoft recorded a case study on Puget Systems, which they used at an internal function. It was a long time ago...we all look a lot younger!


  • My family, several members with laptops, were always fighting for my desktop. To resolve that I bought another! I pulled it out of the box, turned it on and was simply amazed!
    - Armand Escalera
  • My machine came exactly as I ordered it, with all the books and cables and software as I requested.
    - Gary Glantz
  • The machine was delivered with a binder containing a record of its construction, post assembly benchmark results, a USB recovery thumb drive and the original Win 10 DVD.
    - Steven Richard
  • Just outstanding! They really got to the bottom of what I needed, and taught me along the way. Really a pleasure. I am a very, very satisfied customer. My next computer will definitely come from Puget.
    - Chuck Taylor
  • I have had great service from Jon and the folks at Puget.
    - Mike Fagel
  • After a week of blissful use, I have decided to always order computers from Puget Systems and would not hesitate to recommend them to others.
    - Ralph Howenstine
  • Excellent company all around. I was able to customize everything exactly as I wanted to, at a reasonable price too. Extremely knowledgeable staff who are easy to talk with and have excellent communication skills and respond very quickly.
    - Peter Gardhouse
  • Setting things up was very easy - they sent very clear instructions in a three ring binder, all the necessary cords, and some other odds and ends that I might need (but didn't). They really thought of everything.
    - Bobby A.
  • We took delivery on the 3rd day and the system has been working really well since then.
    - Julie Hyry
  • You move your head closer and closer to the machine in an effort to hear it until your head is against the case. Even then, you can still barely hear anything. That's quite an achievement.
    - Maximum PC
  • Puget Systems was superior, recommendations based on my requirements, updates as they built and tested it, shipping materials, documentation, lifetime support...They strive to be the best and they succeed.
    - unknown
  • Puget is worth the investment and worth your peace of mind. Feel free to contact me if you have concerns or questions but you should know before you contact me that I have drank the Kool-Aid and I am a diehard believer in Puget Systems.
    - Royce Bishop
  • I will never buy another computer anywhere else. First class outfit across the board.
    - Scott Mathews
  • Fantastic. Couldn't be happier paying a premium price for a more than premium product. Actually could not be happier. Customer service was so helpful and so quick to respond. The fact that they list who is making the computer and what they are doing
    - Evan Gorman
  • I did not see hundreds of systems offered, or even 20 systems. What I saw at Puget Systems was an offering of two laptops. And checking the specs, I saw that these are up-to-date and top-of-the-line laptops, which you can customize.
    - Ron Lewis
  • I have never worked with a better custom-computer builder. Their attention to detail is phenomenal. They will help you find the best machine for your needs, NOT the most expensive one.
    - Terry Lacy
  • Tremendous computer builder; they did a great job of working with me to get me the exact configuration I was looking for. Their service was OUTSTANDING!
    - Steve
  • Puget Systems goes well above and beyond with their customer experience, to the point where I was almost uncomfortable receiving so much attention for just purchasing a computer, even such a nice one!
    - Christopher Birnbaum
  • ...what I found at the website that I did NOT find at the competition were: Names, faces, and a sense of expertise.
    - Scott Eaton
  • near-perfect quality assurance
    - Albert
  • I'm very happy and very proud to have one of your computers. It was the best investment I've made in a long time.
    - Earl McFarland
  • I was able to get exactly what I wanted by going through the on-line order/build process.
    - M. Gross
  • I am spending slightly more than I was planning on but I feel very good about my purchase knowing I have the support and customer service that comes with this purchase.
    - Clay Eads
  • The components used are top-notch, I've never seen such a neat, good looking tower interior as what I got.
    - Armando Picciotto
  • They have kept their word on delivery of both my units, and, when one had a problem, thay have worked very hard to keep me informed about the issues and repairs.
    - Mike Fagel

 
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