Puget Systems print logo

https://www.pugetsystems.com

Thank you for taking the time to get to know Puget Systems, America's #1 custom computer builder. The internet provides unique opportunities, but it also allows anyone to appear legitimate and credible. It is important to know and trust the online companies with whom you do business!

Puget Systems is based in the Seattle suburb of Auburn, WA, and specializes in high performance custom built computers. We emphasize customization over every aspect of each computer, offering personal consulting and support that is becoming quite rare in the industry. Our goal is to provide each client with the best possible computer for their needs and budget.

Why Choose Puget Systems?

This is a legitimate question, because there are many good choices out there. We are happy to be part of an industry with such healthy competition, and we are confident that even with the tough competition we are a clear leader in our field.

  • We have an unwavering commitment to a high quality product line. This has become even more important in recent years, as more and more low quality items are hitting the market. The industry is being flooded with hyped products that do not perform as they should, and fierce competition is making it more important to be early to market than to put in proper development time. Through this chaotic process, the end user needs a skilled advocate to help identify true quality. Puget Systems is committed to be this advocate, as one of our core values. We have the experience to know when to be suspicious, and we have the resources to test products for ourselves. If a product stands up to our expectations, we still continue to evaluate it over time. We have the volume to be able to use statistical data to identify reliability trends over time, but we're also small enough to be very responsive to what we find. If a product does not cut it, we don't sell it. We want to make sure that you as a buyer are comfortable choosing from any of our options, knowing that if we sell it, we stand behind it. It is worth noting that this is not always easy. There are some very motivated manufacturers that do not share these values, that can mount considerable pressure. The answers aren't always black and white, and things like marketing funds, kick-backs, deep discounts, and shared advertising can make decisions very complicated. We know this is why some of our competitors are selling parts we would not.
  • We are constantly self improving. Just as important to product line selection, is what we do with those products. We have carefully crafted each of our processes to generate self-feedback. Every support ticket opened, every RMA item, and every repaired computer is brought to the attention of all departments further up the line. We hold weekly feedback meetings, where every issue that needs it is discussed. It is very important to us that we not only set up firm feedback cycles, but that we establish clear lines of accountability. In our eyes, this is the best path to constant improvement. It has been amazing to see this in action. As time goes on, we solve problem after problem, making sure they do not have the possibility to happen again. And as each problem is solved, we can turn our attention to smaller problems. The cycle is never ending.
  • We are available to you. We are proud of our transparency. Some of our competitors use tactics of providing as little detail about themselves as possible, to appear larger or more credible than they are. At Puget Systems, we are confident in ourselves and our abilities, and view it as a strength to share as much information about ourselves as we can. You can view our staff biographies by clicking on pictures on left hand side of this page, read our blog, or just give us a call or stop by! It has never made sense to us to hold anything back -- because PEOPLE are where the strength of any company comes from. This spirit of transparency carries over to all aspects of our business. This information helps you make more informed decisions, and it only strengthens us as well. We're excited to form a community with our customers.
  • We have a proven track record. Talk is worth little unless you have proof. There are numerous resources you can use to make sure we are who we say we are. Start with our customer testimonials. You can also read our testimonials on Reseller Ratings, or read our media reviews. Or just Google our name...we're confident in the talk you'll find!

Company History

Puget Sound Systems was founded by Jon Bach in December of 2000. In 2003, we officially changed our name to Puget Systems because people unfamiliar with the company and the area were confused about whether we sold computers or audio systems! Originally run from Jon's home, the business started small and grew quickly. Over the next eight years, the company outgrew its location again and again. Each time, we moved to a larger and more ideal location.

Puget Systems Building

In January of 2009, we purchased an industrial warehouse in Auburn, WA. By designing the building interior from the ground up, we have been able to significantly improve the efficiency of our build process, and the thoroughness of our testing. Our new facility effectively doubled our usable space. Our current shared warehouse and office environment gives us nearly 14,000 square feet to work in.

Roughly one third of our current space is dedicated to offices where we handle company administration and customer service. Inventory, shipping, production, and testing are located in the rear warehouse space.

Entering our front door, you step into our offices. We maintain a relaxed, positive, and clean environment here at Puget Systems. Our assembly and testing space is no different! You are welcome to stop by anytime. Grab a cup of coffee, take a tour of our facility, and talk to us about how we can help you with your PC needs.

Our Philosophy

Our philosophy is simple: Build a high quality product, offer outstanding support and your product will sell itself. This is a philosophy based on old fashioned integrity. It makes sense, and it works. Unfortunately, it has become a trend in the last decade for major computer companies to stop focusing on meeting the needs of their customers. Instead, many rely on flashy marketing techniques to make their lower quality systems look more appealing. Be careful when comparing their pricing to Puget Systems. Be sure not to fall for computer systems with misleading advertising and substandard parts!

As a custom computer specialist, Puget Custom Computers was founded with the goal to break the trend of low quality, one-size-fits-all computers and to provide systems with superior performance and reliability. We have gone to great trouble to structure our business in such a way that our goals are, by necessity, the same as yours! Because we have a commitment to the complete support of your computer system, we save ourselves time and money by providing the computer system that is least likely to fail. Furthermore, we do not hire salesmen. We hire qualified technicians. The people you talk to before your purchase are qualified to build that same computer and give you support after your purchase. We have better things to do than hire a kid without computer experience to feed you canned answers. It all ties back to our philosophy that the best way to run a business is to focus on your product. Get rid of the hype, and focus on your goal -- quality computers!

Our Strategy

Our growth strategy is always changing as we learn and expand. With the kind of business philosophy we have, our growth strategy relies heavily on word of mouth. The most encouraging aspect of our strategy is that we know that it works - our growth rate is healthy and consistent. At our current growth rate, we double in size every few years. We are already far larger than the lifetime goal of our founder, and we are constantly updating our back-end systems and processes to scale to keep up.

We take great pride in what we do, and we don't waste time with anything that detracts from our goals. For more information on who we are, or for a list of references, please contact us! We look forward to speaking with you.

In 2005, Microsoft recorded a case study on Puget Systems, which they used at an internal function. It was a long time ago...we all look a lot younger!


  • They know what they are doing, they know what they are talking about, and they don't give you the runaround like a few companies out there.
    - Lonny Toman
  • Machine was *very* well packed
    - Craig Newmark
  • I really could have built the system myself, but the standard one year of full warranty INCLUDING SHIPPING was worth the slight amount I could have saved.
    - Alex Coulonge
  • UPS shipped my computer without a hitch across the country.
    - Bob Ingrassia
  • They built the system, tested it, and had it ready to be shipped, all in just a week.
    - Allan Garland
  • I was involved throughout the whole process. The status updates, thermal images and pictures of my computer made the process a joy.
    - Aaron St. Pierre
  • The staff are very friendly and helpful and it is amazing to be able to see your computer being built every step of the way.
    - K.K. Stephens
  • Puget is incredibly communicative during the build process, I always knew what was going on with the build.
    - Anonymous
  • I've bought two computers from Puget Systems and have no intention of going anywhere else. I used to build my own computers to meet my needs but have found the staff here to be so knowledgeable about each piece of equipment.
    - Erik Stensland
  • I liked being able to see the status of my order and the delivery tracking from UPS.
    - Bob Toynbee
  • I was even talked out of spending some more money with them for an upgrade I was willing to do! As strange as that sounds, it really happened. I highly recommend this company.
    - Steve Waisner
  • He never pushed me to buy, he encouraged me to move at my own pace
    - Rick Downey
  • AAA+++ company! I am buying about 5 computers per month from these guys and the transactions are flawless.
    - Thomas Pichler
  • I truly believe it will be a system that stands the test of time.
    - Edward Cordes
  • My search for a solution across popular manufacturers was unsuccessful. They could not meet my requirements. I turned to photography forums where I have confidence in the members and the moderators. Puget consistently received solid user reviews.
    - Marc Schoenholz
  • The second edition turned out to be the quietest computer system we have ever reviewed or even laid our hands on, and probably quieter than any PC will ever be, short of one with no moving parts and zero electronic noise.
    - Silent PC Review
  • Their tech support is second to none. I would not even consider purchasing a computer elsewhere.
    - John Thomas
  • I have built computers myself, and had other companies build computers for me ... without a doubt, Puget Systems is the best. This is the best computer service money can buy. Puget Systems has raised the bar!
    - Zachary Willems
  • They sent very detailed information on the build and test process as that went along and then shipped the system with a very organized information packet for my future reference. I'd definitely work with them again.
    - Anonymous
  • I informed him that I intended to add a hard drive and an optical drive to the system after delivery, he had the system assemblers run the necessary cables to simplify my job.
    - David Meyers
  • When it first shipped it had a problem with the case, but a quick note to Puget Custom Computers brought a replacement part that I had no trouble popping into place.
    - richard goerwitz
  • The machine makes so little noise, I actually crawled under my desk and held my head to the side of the case, just to make sure it was running.
    - Brian
  • When my new baby arrived, the packaging was perfect. In fact, it was so nice to unbox, i feel Puget needs one of those "unboxing" videos that people post on youtube.
    - Pete Hugenroth
  • "Very professional, timely, well-documented work. Highly recommended."
    - Byron Holz
  • It doesn't call attention to itself. It's not a showoff. But the Puget Serenity Pro is a formidable performer.
    - Mashable

 
Puget Sound Systems, Inc. BBB Business Review
Reseller Ratings Elite Member Logo