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https://www.pugetsystems.com

About Us


Thank you for taking the time to get to know Puget Systems, America's #1 custom computer builder. The internet provides unique opportunities, but it also allows anyone to appear legitimate and credible. It is important to know and trust the online companies with whom you do business!

Puget Systems is based in the Seattle suburb of Auburn, WA, and specializes in high performance custom built computers. We emphasize customization over every aspect of each computer, offering personal consulting and support that is becoming quite rare in the industry. Our goal is to provide each client with the best possible computer for their needs and budget.

Why Choose Puget Systems?

This is a legitimate question, because there are many good choices out there. We are happy to be part of an industry with such healthy competition, and we are confident that even with the tough competition we are a clear leader in our field.

  • We have an unwavering commitment to a high quality product line. This has become even more important in recent years, as more and more low quality items are hitting the market. The industry is being flooded with hyped products that do not perform as they should, and fierce competition is making it more important to be early to market than to put in proper development time. Through this chaotic process, the end user needs a skilled advocate to help identify true quality. Puget Systems is committed to be this advocate, as one of our core values. We have the experience to know when to be suspicious, and we have the resources to test products for ourselves. If a product stands up to our expectations, we still continue to evaluate it over time. We have the volume to be able to use statistical data to identify reliability trends over time, but we're also small enough to be very responsive to what we find. If a product does not cut it, we don't sell it. We want to make sure that you as a buyer are comfortable choosing from any of our options, knowing that if we sell it, we stand behind it. It is worth noting that this is not always easy. There are some very motivated manufacturers that do not share these values, that can mount considerable pressure. The answers aren't always black and white, and things like marketing funds, kick-backs, deep discounts, and shared advertising can make decisions very complicated. We know this is why some of our competitors are selling parts we would not.
  • We are constantly self improving. Just as important to product line selection, is what we do with those products. We have carefully crafted each of our processes to generate self-feedback. Every support ticket opened, every RMA item, and every repaired computer is brought to the attention of all departments further up the line. We hold weekly feedback meetings, where every issue that needs it is discussed. It is very important to us that we not only set up firm feedback cycles, but that we establish clear lines of accountability. In our eyes, this is the best path to constant improvement. It has been amazing to see this in action. As time goes on, we solve problem after problem, making sure they do not have the possibility to happen again. And as each problem is solved, we can turn our attention to smaller problems. The cycle is never ending.
  • We are available to you. We are proud of our transparency. Some of our competitors use tactics of providing as little detail about themselves as possible, to appear larger or more credible than they are. At Puget Systems, we are confident in ourselves and our abilities, and view it as a strength to share as much information about ourselves as we can. You can view our staff biographies by clicking on pictures on left hand side of this page, read our blog, or just give us a call or stop by! It has never made sense to us to hold anything back -- because PEOPLE are where the strength of any company comes from. This spirit of transparency carries over to all aspects of our business. This information helps you make more informed decisions, and it only strengthens us as well. We're excited to form a community with our customers.
  • We have a proven track record. Talk is worth little unless you have proof. There are numerous resources you can use to make sure we are who we say we are. Start with our customer testimonials. You can also read our testimonials on Reseller Ratings, or read our media reviews. Or just Google our name...we're confident in the talk you'll find!

Company History

Puget Sound Systems was founded by Jon Bach in December of 2000. In 2003, we officially changed our name to Puget Systems because people unfamiliar with the company and the area were confused about whether we sold computers or audio systems! Originally run from Jon's home, the business started small and grew quickly. Over the next eight years, the company outgrew its location again and again. Each time, we moved to a larger and more ideal location.

Puget Systems Building

In January of 2009, we purchased an industrial warehouse in Auburn, WA. By designing the building interior from the ground up, we have been able to significantly improve the efficiency of our build process, and the thoroughness of our testing. Our new facility effectively doubled our usable space. Our current shared warehouse and office environment gives us nearly 14,000 square feet to work in.

Roughly one third of our current space is dedicated to offices where we handle company administration and customer service. Inventory, shipping, production, and testing are located in the rear warehouse space.

Entering our front door, you step into our offices. We maintain a relaxed, positive, and clean environment here at Puget Systems. Our assembly and testing space is no different! You are welcome to stop by anytime. Grab a cup of coffee, take a tour of our facility, and talk to us about how we can help you with your PC needs.

Our Philosophy

Our philosophy is simple: Build a high quality product, offer outstanding support and your product will sell itself. This is a philosophy based on old fashioned integrity. It makes sense, and it works. Unfortunately, it has become a trend in the last decade for major computer companies to stop focusing on meeting the needs of their customers. Instead, many rely on flashy marketing techniques to make their lower quality systems look more appealing. Be careful when comparing their pricing to Puget Systems. Be sure not to fall for computer systems with misleading advertising and substandard parts!

As a custom computer specialist, Puget Custom Computers was founded with the goal to break the trend of low quality, one-size-fits-all computers and to provide systems with superior performance and reliability. We have gone to great trouble to structure our business in such a way that our goals are, by necessity, the same as yours! Because we have a commitment to the complete support of your computer system, we save ourselves time and money by providing the computer system that is least likely to fail. Furthermore, we do not hire salesmen. We hire qualified technicians. The people you talk to before your purchase are qualified to build that same computer and give you support after your purchase. We have better things to do than hire a kid without computer experience to feed you canned answers. It all ties back to our philosophy that the best way to run a business is to focus on your product. Get rid of the hype, and focus on your goal -- quality computers!

Our Strategy

Our growth strategy is always changing as we learn and expand. With the kind of business philosophy we have, our growth strategy relies heavily on word of mouth. The most encouraging aspect of our strategy is that we know that it works - our growth rate is healthy and consistent. At our current growth rate, we double in size every few years. We are already far larger than the lifetime goal of our founder, and we are constantly updating our back-end systems and processes to scale to keep up.

We take great pride in what we do, and we don't waste time with anything that detracts from our goals. For more information on who we are, or for a list of references, please contact us! We look forward to speaking with you.

In 2005, Microsoft recorded a case study on Puget Systems, which they used at an internal function. It was a long time ago...we all look a lot younger!


  • This is just the first couple of hours working with the Spirit and it is going well, extremely fast and soooo quite.
    - Francis Speranza
  • I also appreciated the real-time updates of the status of the system in assembly. I enjoyed checking in on its progress via their website. They list all the benchmark scores on the tests they run. The documentation Puget provides is comprehensive.
    - Zachar Mudge
  • I changed my order (better graphics card) part of the way through and they handled it with ease.
    - Anonymous
  • The Puget Systems Serenity system is an inaudible work of art with innovation attributed to their process for selecting a unique combination of components for the task.
    - FutureLooks
  • I bought 3 identical PC's from Puget and was very pleased that the hardware and software configuration was exactly the same across all 3 systems. Everything was excellent quality and was put together well.
    - Richard Hughes
  • I credit Jeff and the awesome tech support team for a positive experience
    - Eric
  • If you are looking for a new PC and don't want to bother with the hassle of building your own or just want someone that will be able to answer your support questions when you have them, then Puget Systems is a great place to start your quest.
    - PC Perspective
  • I also very much appreciate the concern that Puget Systems showed (even before I actually placed an order) that my purchase would be one that met all of my needs.
    - Paul DelGiudice
  • The attention to detail and emphasis on customer service, professionalism, and quality is something no many companies match these days. I have recommended the company highly to several friends and I will recommend it again to anyone.
    - Brandon Dommert
  • I wish more companies would conduct business as well as the folks at Puget Systems. I try to never give perfect scores in reviews, as many times they are just not believable. In this case, I feel it has been earned and is warranted.
    - Michael Boos
  • Ordering from Puget was an absolute pleasure -- it was seamless and transparent throughout. Puget goes above and beyond in the customer service department -- before, during, and after the construction, shipping, and arrival of your PC.
    - Matthew Martens
  • I am VERY impressed with the customer service and the product. I will definitely be buying from you again.
    - Jake Taft
  • The Puget team was ALWAYS friendly and helpful, even when I needed support for issues that were not really covered by my warranty.
    - Tom Rogers
  • You get what you pay for and everything they use and do is top of the line.
    - Justin Stoll
  • The Puget Serenity Pro SPCR Edition easily qualifies as a Certified Silent PC. The measured sound pressure level of 11.5 dBA@1m at idle and 15 dBA at full system load and 30*C room temperature is very impressive and unprecedented.
    - Silent PC Review
  • My entire experience with the staff and with the equipment is A+++. And yes, I would (and have) recommended Puget Systems to others.
    - John Hamilton
  • Puget does exactly what the say they are going to do. My computer is beautifully made; quiet; built like a tank and the support is first-rate.
    - Alexander Ritchie
  • They are the best. High quality and the absolute pinnacle of customer service and continued support before during and after the sale! When you have found the best just stick with it!
    - Howard Grill
  • Bottom line: Puget Custom Computers is an affordable luxury brand.
    - Thomas Welch
  • The Puget is easily one of the quietest PCs we've ever evaluated.
    - HardOCP
  • Every representative has been incredibly helpful and friendly and I have gotten several "checkups" since finishing my transaction, including a handwritten personalized letter. I could not possibly express how perfect my experience has been.
    - Matthew Damante
  • The packaging contained every single part, screw, sticker, booklet, etc., from every component that the machine shipped with.
    - Paul Grzelak
  • You do pay a premium for all the careful design, component selection and execution, but the sheer luxury of the end result is hard to better, and Puget offers lifetime serice and support.
    - Silent PC Review
  • The build quality of this machine is close to perfect.
    - HardOCP
  • Company delivers topnotch products as well as best-in-class customer service. Purchased an Obsidian for a home business. It has no problem running Oracle and Salesforce.com over a VPN.
    - Anonymous

 
Puget Sound Systems, Inc. BBB Business Review
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