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https://www.pugetsystems.com

Thank you for taking the time to get to know Puget Systems, America's #1 custom computer builder. The internet provides unique opportunities, but it also allows anyone to appear legitimate and credible. It is important to know and trust the online companies with whom you do business!

Puget Systems is based in the Seattle suburb of Auburn, WA, and specializes in high performance custom built computers. We emphasize customization over every aspect of each computer, offering personal consulting and support that is becoming quite rare in the industry. Our goal is to provide each client with the best possible computer for their needs and budget.

Why Choose Puget Systems?

This is a legitimate question, because there are many good choices out there. We are happy to be part of an industry with such healthy competition, and we are confident that even with the tough competition we are a clear leader in our field.

  • We have an unwavering commitment to a high quality product line. This has become even more important in recent years, as more and more low quality items are hitting the market. The industry is being flooded with hyped products that do not perform as they should, and fierce competition is making it more important to be early to market than to put in proper development time. Through this chaotic process, the end user needs a skilled advocate to help identify true quality. Puget Systems is committed to be this advocate, as one of our core values. We have the experience to know when to be suspicious, and we have the resources to test products for ourselves. If a product stands up to our expectations, we still continue to evaluate it over time. We have the volume to be able to use statistical data to identify reliability trends over time, but we're also small enough to be very responsive to what we find. If a product does not cut it, we don't sell it. We want to make sure that you as a buyer are comfortable choosing from any of our options, knowing that if we sell it, we stand behind it. It is worth noting that this is not always easy. There are some very motivated manufacturers that do not share these values, that can mount considerable pressure. The answers aren't always black and white, and things like marketing funds, kick-backs, deep discounts, and shared advertising can make decisions very complicated. We know this is why some of our competitors are selling parts we would not.
  • We are constantly self improving. Just as important to product line selection, is what we do with those products. We have carefully crafted each of our processes to generate self-feedback. Every support ticket opened, every RMA item, and every repaired computer is brought to the attention of all departments further up the line. We hold weekly feedback meetings, where every issue that needs it is discussed. It is very important to us that we not only set up firm feedback cycles, but that we establish clear lines of accountability. In our eyes, this is the best path to constant improvement. It has been amazing to see this in action. As time goes on, we solve problem after problem, making sure they do not have the possibility to happen again. And as each problem is solved, we can turn our attention to smaller problems. The cycle is never ending.
  • We are available to you. We are proud of our transparency. Some of our competitors use tactics of providing as little detail about themselves as possible, to appear larger or more credible than they are. At Puget Systems, we are confident in ourselves and our abilities, and view it as a strength to share as much information about ourselves as we can. You can view our staff biographies by clicking on pictures on left hand side of this page, read our blog, or just give us a call! It has never made sense to us to hold anything back -- because PEOPLE are where the strength of any company comes from. This spirit of transparency carries over to all aspects of our business. This information helps you make more informed decisions, and it only strengthens us as well. We're excited to form a community with our customers.
  • We have a proven track record. Talk is worth little unless you have proof. There are numerous resources you can use to make sure we are who we say we are. Start with our customer testimonials. You can also read our testimonials on Reseller Ratings, or read our media reviews. Or just Google our name...we're confident in the talk you'll find!

Company History

Puget Sound Systems was founded by Jon Bach in December of 2000. In 2003, we officially changed our name to Puget Systems because people unfamiliar with the company and the area were confused about whether we sold computers or audio systems! Originally run from Jon's home, the business started small and grew quickly. Over the next eight years, the company outgrew its location again and again. Each time, we moved to a larger and more ideal location.

Puget Systems Building

In January of 2009, we purchased an industrial warehouse in Auburn, WA. By designing the building interior from the ground up, we have been able to significantly improve the efficiency of our build process, and the thoroughness of our testing. Our new facility effectively doubled our usable space. Our current shared warehouse and office environment gives us nearly 14,000 square feet to work in.

Roughly one third of our current space is dedicated to offices where we handle company administration and customer service. Inventory, shipping, production, and testing are located in the rear warehouse space.

Entering our front door, you step into our offices. We maintain a relaxed, positive, and clean environment here at Puget Systems. Our assembly and testing space is no different! You are welcome to stop by anytime. Grab a cup of coffee, take a tour of our facility, and talk to us about how we can help you with your PC needs.

Our Philosophy

Our philosophy is simple: Build a high quality product, offer outstanding support and your product will sell itself. This is a philosophy based on old fashioned integrity. It makes sense, and it works. Unfortunately, it has become a trend in the last decade for major computer companies to stop focusing on meeting the needs of their customers. Instead, many rely on flashy marketing techniques to make their lower quality systems look more appealing. Be careful when comparing their pricing to Puget Systems. Be sure not to fall for computer systems with misleading advertising and substandard parts!

As a custom computer specialist, Puget Custom Computers was founded with the goal to break the trend of low quality, one-size-fits-all computers and to provide systems with superior performance and reliability. We have gone to great trouble to structure our business in such a way that our goals are, by necessity, the same as yours! Because we have a commitment to the complete support of your computer system, we save ourselves time and money by providing the computer system that is least likely to fail. Furthermore, we are not salesmen. We are qualified technicians, who care about the work our technology is enabling. The people you talk to before your purchase are qualified to build that same computer and give you support after your purchase. It all ties back to our philosophy that the best way to run a business is to focus on your customer. Get rid of the hype, and focus on your goal -- quality computers!

Our Strategy

Our growth strategy is always changing as we learn and expand. With the kind of business philosophy we have, our growth strategy relies heavily on word of mouth. The most encouraging aspect of our strategy is that we know that it works - our growth rate is healthy and consistent. At our current growth rate, we double in size every few years. We are already far larger than the lifetime goal of our founder, and we are constantly updating our back-end systems and processes to scale to keep up.

We take great pride in what we do, and we don't waste time with anything that detracts from our goals. For more information on who we are, or for a list of references, please contact us! We look forward to speaking with you.

In 2005, Microsoft recorded a case study on Puget Systems, which they used at an internal function. It was a long time ago...we all look a lot younger!


  • I've discussed their reliability metrics at length with their CEO, Jon Bach, and they're thorough to say the least, often singling out individual production runs as being problematic.
    - Anandtech
  • At PCC you can actually talk to real people, with names and phone numbers, who assembled your computer.
    - David Randall
  • Overall this is an incredibly clean interior and one of the better wiring jobs we've seen at [H].
    - HardOCP
  • The computer was set up beautifully, with only the necessary software installed, and I am sitting here typing up this review, as happy as I could be, with my awesome new computer from Puget!
    - Anthony Samford
  • Puget Systems is an amazing company. I appreciated their integrity by suggesting components I really needed and discouraging upgrading when I didn't really need it.
    - anonymous
  • Their Serenity line gives me the top end components and the quiet that I demand in my systems and the service is the best I have found anywhere.
    - Anonymous
  • Best customer service I've ever dealt with. Live chat during configuration was really helpful.
    - FstopDigital
  • The warranty and support for life is hard to beat.
    - Anonymous
  • This has become our workstation for everything post production related and we are very happy with the performance.
    - Mike
  • It doesn't call attention to itself. It's not a showoff. But the Puget Serenity Pro is a formidable performer.
    - Mashable
  • I was very pleasantly surprised that the build process was totally transparent (I could watch it on the web) and completely documented. Very impressive.
    - Peter Margl
  • The attention to detail and orderliness when you open the box is impressive. Every cable is neatly routed and fastened in place.
    - Kenneth Lash
  • In spite of the holidays the product was delivered on time and it took just several hours to set and build the system as replacement to an existing computer.
    - Andrei Reinhorn
  • These boys run a very tight ship, are very knowledgeable and offer great service.
    - Craig
  • "I had a follow-up call from them yesterday...to ask if everything was working as anticipated. I appreciate the extra effort and personal touch provided by Puget in a time when most services are so impersonal and automated."
    - Bruce Lindsey
  • The packet includes dates, times, who did what - it's incredibly specific.
    - Rob
  • I have bought several gaming computers from Puget over the past ten years. All have been of the best quality. All contacts with Puget personnel has been of the highest quality.
    - Bob Elliott
  • Puget was excellent, their website is fantastic, and their service was on point. When there was a hiccup in our build, they reported it immediately and proceeded with a quick turn-around on the fix.
    - Jeffrey Reifsnyder
  • The computer was built on schedule. I received daily notices from the techs telling me what step it was in and what they were doing to it at that time. I really enjoyed that touch.
    - Ricky Shoaf
  • I am very happy with the quality of my purchase and the service provided by their customer service.
    - Charles J. Lucy
  • the fact that they build superior pc's exactly to your specifications and buying one anywhere else is nothing short of crazy.
  • The shipping material ensures the product will withstand the abuse of the "I don't give a crap" delivery services and your product will arrive with a custom information binder that puts the rest of the industry to shame.
    - Scott Mathews
  • The care that has gone into its design along with the virtually silent operation and excellent service make the Puget Systems Obsidian easy to recommend for business users, provided they can stomach the price.
    - Anandtech
  • Very happy with Puget - they do a great job and follow-up for years after purchase. Our business has many machines from puget and will likely buy more.
    - Terrence Connelly
  • I was able to customize it just the way I wanted it and it was a great price.
    - Brian G.

 
Puget Sound Systems, Inc. BBB Business Review
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