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https://www.pugetsystems.com

Thank you for taking the time to get to know Puget Systems, America's #1 custom computer builder. The internet provides unique opportunities, but it also allows anyone to appear legitimate and credible. It is important to know and trust the online companies with whom you do business!

Puget Systems is based in the Seattle suburb of Auburn, WA, and specializes in high performance custom built computers. We emphasize customization over every aspect of each computer, offering personal consulting and support that is becoming quite rare in the industry. Our goal is to provide each client with the best possible computer for their needs and budget.

Why Choose Puget Systems?

This is a legitimate question, because there are many good choices out there. We are happy to be part of an industry with such healthy competition, and we are confident that even with the tough competition we are a clear leader in our field.

  • We have an unwavering commitment to a high quality product line. This has become even more important in recent years, as more and more low quality items are hitting the market. The industry is being flooded with hyped products that do not perform as they should, and fierce competition is making it more important to be early to market than to put in proper development time. Through this chaotic process, the end user needs a skilled advocate to help identify true quality. Puget Systems is committed to be this advocate, as one of our core values. We have the experience to know when to be suspicious, and we have the resources to test products for ourselves. If a product stands up to our expectations, we still continue to evaluate it over time. We have the volume to be able to use statistical data to identify reliability trends over time, but we're also small enough to be very responsive to what we find. If a product does not cut it, we don't sell it. We want to make sure that you as a buyer are comfortable choosing from any of our options, knowing that if we sell it, we stand behind it. It is worth noting that this is not always easy. There are some very motivated manufacturers that do not share these values, that can mount considerable pressure. The answers aren't always black and white, and things like marketing funds, kick-backs, deep discounts, and shared advertising can make decisions very complicated. We know this is why some of our competitors are selling parts we would not.
  • We are constantly self improving. Just as important to product line selection, is what we do with those products. We have carefully crafted each of our processes to generate self-feedback. Every support ticket opened, every RMA item, and every repaired computer is brought to the attention of all departments further up the line. We hold weekly feedback meetings, where every issue that needs it is discussed. It is very important to us that we not only set up firm feedback cycles, but that we establish clear lines of accountability. In our eyes, this is the best path to constant improvement. It has been amazing to see this in action. As time goes on, we solve problem after problem, making sure they do not have the possibility to happen again. And as each problem is solved, we can turn our attention to smaller problems. The cycle is never ending.
  • We are available to you. We are proud of our transparency. Some of our competitors use tactics of providing as little detail about themselves as possible, to appear larger or more credible than they are. At Puget Systems, we are confident in ourselves and our abilities, and view it as a strength to share as much information about ourselves as we can. You can view our staff biographies by clicking on pictures on left hand side of this page, read our blog, or just give us a call or stop by! It has never made sense to us to hold anything back -- because PEOPLE are where the strength of any company comes from. This spirit of transparency carries over to all aspects of our business. This information helps you make more informed decisions, and it only strengthens us as well. We're excited to form a community with our customers.
  • We have a proven track record. Talk is worth little unless you have proof. There are numerous resources you can use to make sure we are who we say we are. Start with our customer testimonials. You can also read our testimonials on Reseller Ratings, or read our media reviews. Or just Google our name...we're confident in the talk you'll find!

Company History

Puget Sound Systems was founded by Jon Bach in December of 2000. In 2003, we officially changed our name to Puget Systems because people unfamiliar with the company and the area were confused about whether we sold computers or audio systems! Originally run from Jon's home, the business started small and grew quickly. Over the next eight years, the company outgrew its location again and again. Each time, we moved to a larger and more ideal location.

Puget Systems Building

In January of 2009, we purchased an industrial warehouse in Auburn, WA. By designing the building interior from the ground up, we have been able to significantly improve the efficiency of our build process, and the thoroughness of our testing. Our new facility effectively doubled our usable space. Our current shared warehouse and office environment gives us nearly 14,000 square feet to work in.

Roughly one third of our current space is dedicated to offices where we handle company administration and customer service. Inventory, shipping, production, and testing are located in the rear warehouse space.

Entering our front door, you step into our offices. We maintain a relaxed, positive, and clean environment here at Puget Systems. Our assembly and testing space is no different! You are welcome to stop by anytime. Grab a cup of coffee, take a tour of our facility, and talk to us about how we can help you with your PC needs.

Our Philosophy

Our philosophy is simple: Build a high quality product, offer outstanding support and your product will sell itself. This is a philosophy based on old fashioned integrity. It makes sense, and it works. Unfortunately, it has become a trend in the last decade for major computer companies to stop focusing on meeting the needs of their customers. Instead, many rely on flashy marketing techniques to make their lower quality systems look more appealing. Be careful when comparing their pricing to Puget Systems. Be sure not to fall for computer systems with misleading advertising and substandard parts!

As a custom computer specialist, Puget Custom Computers was founded with the goal to break the trend of low quality, one-size-fits-all computers and to provide systems with superior performance and reliability. We have gone to great trouble to structure our business in such a way that our goals are, by necessity, the same as yours! Because we have a commitment to the complete support of your computer system, we save ourselves time and money by providing the computer system that is least likely to fail. Furthermore, we do not hire salesmen. We hire qualified technicians. The people you talk to before your purchase are qualified to build that same computer and give you support after your purchase. We have better things to do than hire a kid without computer experience to feed you canned answers. It all ties back to our philosophy that the best way to run a business is to focus on your product. Get rid of the hype, and focus on your goal -- quality computers!

Our Strategy

Our growth strategy is always changing as we learn and expand. With the kind of business philosophy we have, our growth strategy relies heavily on word of mouth. The most encouraging aspect of our strategy is that we know that it works - our growth rate is healthy and consistent. At our current growth rate, we double in size every few years. We are already far larger than the lifetime goal of our founder, and we are constantly updating our back-end systems and processes to scale to keep up.

We take great pride in what we do, and we don't waste time with anything that detracts from our goals. For more information on who we are, or for a list of references, please contact us! We look forward to speaking with you.

In 2005, Microsoft recorded a case study on Puget Systems, which they used at an internal function. It was a long time ago...we all look a lot younger!


  • The computer was delivered in good packaging (on top of the original case packaging) padded with foam.
    - Sammy
  • So far the customer service is really great. Jon have responded to my questions very quickly.
    - Frank Flores
  • "Awesome computer. Very happy!"
    - Russell Heimlich
  • Puget has been top notch from sales with Daniel and Brett to my six month complimentary support check-up with Micah.
    - John Nitsche
  • From discussing my very specific needs to communicating other possibilities, they were all very helpful, knowledgeable and professional.
    - David W. Delemos
  • Puget Custom Computers give good value for the product they supply and an honest work ethic for which I (among many others) are quite happy to pay for.
    - Mark Hiscock
  • The sales department was knowledgeable - they helped me configure a machine that fit my needs perfectly.
    - Kenneth Lash
  • This is just the first couple of hours working with the Spirit and it is going well, extremely fast and soooo quite.
    - Francis Speranza
  • I have no doubt that they\'ll be of great help if I ever need it during the life of my PC.
    - Graham Peebles
  • As the computer came together they took pictures of it and posted them to my account.
    - Marcel Emigh
  • Quick and honest responses to inquiries, and no salesmanship garbage.
    - Dustin Hatfield
  • My Obsidian computer arrived promptly as promised (12 days) and loaded up easily with my applications. It's the quietest and fastest desktop I've ever used. This is a state of the art machine I'm telling all my friends to consider.
    - Anonymous
  • Wilson in Sales worked with me for around two months designing a system that met my requirements
    - Charles Bihler
  • The product fully met my expectations, was thoughtfully packaged, and included helpful documentation. It was an expensive purchase, but I definitely got what I paid for. I wish every company operated this way.
    - William Foster
  • I put a rush on the order (very reasonable fee), and got the laptop with a couple days to spare
    - Rob
  • If you are looking for a new PC and don't want to bother with the hassle of building your own or just want someone that will be able to answer your support questions when you have them, then Puget Systems is a great place to start your quest.
    - PC Perspective
  • I've never dealt with a company that provides such a complete experience. From the status updates as they were building, testing and shipping the rig, to the amount of personalized documentation included.
    - Daniel Baye
  • The customer service and support that this company provides is extremely unique.
    - Kyle M McKay
  • Full marks to Daniel for spot on tech support and brilliant customer service.
    - Adrian Davies, barrister,
  • I have searched on the net, around the U.S., and in my vicinity, and have found nothing that compares to the prices, compatability, and service that Puget offers.
    - Lonny Toman
  • We chose them exclusively because of their expertise, proactive effort, and class. They delivered from start to end.
    - Ricky Brown
  • It arrived one day BEFORE the scheduled delivery date
    - vva
  • It is simply one of the best online buying experiences I have had from any company.
    - Michael Cerasuolo
  • Puget Systems is the best of all the companies I have ever dealt with. I have experienced a great attitude, quality, attention to detail and excellence when I purchased my desktop.
    - John
  • The people at Puget very patiently helped configure something for me that fit my personal needs and budget. This was a big purchase for me and I feel confident I got the right system. I've been using it for a few weeks now and everything works great
    - Peggy Hrastar

 
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