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Adobe Creative Cloud Cleaner

Written on April 3, 2019 by Chad Warmenhoven
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Intro

If you are experiencing issues installing CC apps, the Creative Suite (CS3-CS6) apps, Photoshop Elements or Adobe Premiere Elements then the Adobe Creative Cloud (CC) Cleaner tool likely will resolve the install problems. Additionally, if your system is reporting problems connecting to Adobe servers the Cleaner Tool frequently fixes this when it removes 'computer host files' as part of it's clean up process. These files can sometimes block access to Adobe software and servers.

The Creative Cloud Cleaner Tool designed by Adobe is for helping to fully clear install files generated by Creative Cloud or the Creative Suite application that may have been corrupted or are causing issues with your new Adobe installation. This application is significantly useful if you currently are running or in the past have run any prerelease Adobe software and now need to remove it.

Running the Creative Cloud Cleaner Tool

  • Start by backing up all your files stored within Adobe product directories including any custom plug-ins or profiles you have installed
  • Uninstall Creative Cloud or Creative Suite applications
    • Windows 10: Right click the Start button > Select 'Apps and Features'
    • Select the application you wish to remove and click 'Uninstall' > Follow on-screen instructions > Repeat for each Adobe application needed
    • Restart your system
  • Click the following link to download the Adobe Creative Cloud Cleaner tool: AdobeCCCleaner.exe
  • If prompted to download or save the file, select 'Save File' and then choose an easy location like your desktop
  • Locate the AdobeCreativeCloudCleanerTool.exe, right click and select 'Run as administrator'
  • Follow the on-screen instructions
    • Choose a language: Type e for English then press Enter
    • Review the Adobe End-User License: Type y to accept or n to decline then press Enter
    • Type the number that corresponds to the option you want to select then press Enter
    • Confirm you would like to perform the operation: Type y then press Enter
  • Once you see the message "Adobe Creative Cloud Cleaner Tool completed successfully" press Enter and restart your computer
  • When you are ready, Install Creative Cloud or the Creative Suite applications

Conclusion

We hope you found this article helpful!

If you own a Puget System and would like further assistance with this issue, please go here to submit a support request.

This article will be updated as new information is obtained.