Two glasses

Reflecting on 2022

It’s important to take a step back to celebrate your accomplishments and all that you achieved this year. Otherwise, you’re likely to just jump into the next project (and the next, and the next) while letting the grind slowly get to you. So I wanted to take a minute to do that for our teams here at Puget Systems!

My Experience Joining the Team at Puget Systems

Have you ever wondered what it’s like to work for Puget Systems? As one of Puget’s newest Technology Consultants, and with barely five months under my belt, I may not have as nuanced an insight into the company’s inner workings than some of my peers.

Visiting Supercomputing 2016

I made the trek to Salt Lake City to attend the Supercomputing conference. I’ve attended conferences both large and small going back 20 years, but nothing could prepare me for what I saw at Supercomputing. If you’re not familiar with Supercomputing, it’s an annual conference where scientists, researchers, and engineers gather to discuss high-performance computing, network storage and related technologies.

The Growing Puget Systems Community

If you’ve been following us over the past few months you are probably well aware that we have been travelling quite a bit and have a lot of new projects going on. In fact, since the beginning of the year, we have traveled approximately 15,000 miles.. So what have we been up to?

A Race To the Bottom

I’ve been a customer of DirecTV for just over 14 years.

Yesterday, I called DirecTV and cancelled my account. To their credit, they didn’t hassle me very much, and only read off a script a few times to remind me that DirecTV is better than anyone else.

Let’s perform a little back of the napkin math: $100/month for 14 years comes out to just under $17,000. I’ve also recommended DirecTV to a number of friends and family bringing that total much higher.

Like a Spoiler on a Honda Civic

On my way in to work today, I was passed by a small blue Honda Civic. It raced and weaved through traffic, sporting a bolt-on spoiler, and an exhaut pipe that made it sound more like a go-cart than a legitimate driving machine. I allowed myself my moment of sarcstic thoughts. “Really? Your Honda Civic gets around with such great velocity that you need a spoiler to keep your rear axle firmly planted??” Maybe I’m just getting old, but I looked at that vehicle and I didn’t see the style and power the installer may have intended. I saw immaturity and insecurity. This driver self-identified with performance and power. He didn’t have the right tool for the job, so he bolted on the parts.

Are 3 Year Warranties All They’re Cracked Up To Be?

We recently ran a special on all our systems, offering a free upgrade to a three year warranty. To be honest, in the current economy, I did not expect it to be terribly successful — I thought that (at this time) price was the biggest factor, and that monetary discounts might yield better results. I was wrong! The free warranty upgrades were wildly popular, and we showed a 300% boost in sales during that time. Why do you think that is? I’d love to hear your thoughts in the comments section below!

Customer Service that Serves Customers

My job title at Puget is ‘Director of Inventory’, which is a fancy way of saying that I’m responsible for keeping track of any parts that aren’t currently inside a computer. Among other duties, I have the delightful job of arranging Return Merchandise Authorizations (RMAs) with our suppliers – just as our customers come to us for warranty support, we can go to our suppliers or the manufacturer to get defective parts replaced. It’s rewarding to see a stream of broken parts go out the door and come back in a couple weeks as shiny, functional equipment, but trying to get warranty support can also be one of the greatest hassles known to man.