Have you ever wondered what it’s like to work for Puget Systems? As one of Puget’s newest Technology Consultants, and with barely five months under my belt, I may not have as nuanced an insight into the company’s inner workings than some of my peers.
Puget Systems is full of skilled computer builders. But we also have employees with many other talents. One person I’d like to talk about today is someone with a unique talent who has found a way to share it with a few of our customers.
My name is Mark Anthony, named after the Roman general, not the singer. Looking back on the past 2 months of working from home I’ve learned a lot. Working from home has become the new normal for many of us here at Puget Systems.
Working from home has presented some unique challenges and benefits that I wasn’t expecting. I’ve only been doing it for the past six weeks or so but I’ve learned a lot. It’s taken a shift in mindset and the creation of a whole new set of habits.
Like most of my colleagues, working from home isn’t foreign to me. I have been working remotely for 1-2 days out of the week for the past ~4 years. I never really thought much of it aside from it being more of a self-paced workday.
Working from home has been challenging in ways I had not expected.
In my family, my wife and I have our roles. To name a few…I mow the lawn, wash the dishes, clean the bathroom while she does the laundry, get the groceries, and keep track of family schedules.
At Puget Systems, we have both formal and informal avenues by which we collect feedback from our customers. In terms of informal feedback, customers speak to sales and support staff on a daily basis and often share their experiences about our people and products. Feedback like this might be shared with the team or escalated to a manager if there’s an issue to which we need to react.
During a recent computer component purchase, I learned that purchasing isn’t just about acquiring a product. You are creating relationships. Even if they may be micro-relationships, they are relationships all the same. So you just have to determine which type you wish to have.
I took my Honda Odyssey into have its oil changed last week. Within a mile, I have a choice of no less than five quick lube and oil shops. My selection often comes down to which shop has the shortest wait time.