A little over a year ago, I wrote an article titled, “What I Wish I Had Known” that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I’ve talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer.
With that in mind, here are a few more items our customers would change, if they could go back in time:
I’m going to coin this transformation as the “small business singularity.” If you’re a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.
A couple of recent purchases got me thinking about how choice factors into where and how I spend my money.
As my Honda Odyssey neared 200,000 miles, I began researching potential replacements. Unlike sedans and trucks, there are only a handful of minivans sold in the US. In fact, there’s maybe five that qualify as traditional minivans and they include the Honda Odyssey, Toyota Sienna, Dodge Caravan/Chrysler Town and Country, Kia Sedona, and Nissan Quest.
One of the things I love about my job is being able to talk to clients and finding out something interesting about them and their computer needs. The conversation will often involve the merits of purchasing the computer from Puget System which I’ve discussed before in the past. However, a few recent conversations I’ve had involved why the client chose to purchase a system from us which I found quite fascinating because they weren’t just comparing us to big box retailers, but other PC boutique shop.
As big as 2015 has been for us here at Puget Systems, we aren’t looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.
In the past year, we have been slowly expanding upon the service we provide here at Puget Systems for our rapidly growing business and government customers. Introducing: Account Management. This new service is designed to give your company an inside man here at Puget Systems and a single point of contact for any need your company might have when working with us.
We are now less than a week away from official arrival of Windows 10: the operating system that’s so extraordinary, Microsoft to give it a higher number.
I’ve been the unofficial guinea pig at Puget Systems running Windows 10 Insider Preview builds for over four months now. In the past, I’ve installed beta builds of Windows in a VM or setup a dual boot system giving me an eject button in case of disaster. But that’s not what I did with Windows 10. Instead, I went five blades. No VM, no dual-boot, no parachute.
“Our coffee is roasted each Tuesday.”
It was Wednesday and I was out of my favorite coffee from Blue Bottle. Add in shipping and I’d have to wait for another week and a half. I considered another brand, but that didn’t last long.
I decided it was worth the wait for what I consider to be the best.
Most companies I do business with take the opposite approach of Blue Bottle: their business is built around speed. Need a Diet Coke? The McDonald’s drive-thru is fast. If I need a pizza delivered ASAP I’ll call Domino’s. Lenscrafters promises eyeglasses in about an hour. And I can’t recall the last time I took my car to the dealer to have the oil changed.
Speed sells. It’s that simple. Of course, there are some services where speed isn’t a virtue. For example, I am not interested in the fastest or least expensive lasik surgeon.
Shortly after my wife and I moved into our first house, I decided to build out a home theater. I spent months researching receivers, speakers, and cables. A number of friends chimed in with suggestions. Once I felt confident with my configuration, I began acquiring each component, piece by piece.
With the help of an audio-savvy friend, I finally got my theater up and running. I even remember the first DVD I watched was the Eagles: When Hell Freezes Over because it was available in DTS. As those first few chords of Hotel California echoed through my home, I felt excited and relief that it was over.
“Why are your systems so expensive?”
I run into this question from time to time. It is understandable I suppose, since so many computer companies have worked to make their systems cheaper and cheaper to make them more appealing to a number of folks. As one company does this, then another company will attempt to do the same with a slightly lower price than the other in an effort to compete in that market.
Puget Systems builds custom PCs tailored for your workflow
Extensive in-house testing
making you more productive and giving you more performance for your dollar
Reliable workstations
with fewer crashes and blue screens means more time working, less time waiting on your computer
Support that understands
your complex workflows and can get you back up and running ASAP
Proven track record
check out our customer testimonials and Reseller Ratings
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