Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.
If you’ve been following us over the past few months you are probably well aware that we have been travelling quite a bit and have a lot of new projects going on. In fact, since the beginning of the year, we have traveled approximately 15,000 miles.. So what have we been up to?
Puget Systems is growing and as we continue to add more staff and infrastructure, we never want to be so large that we forget what makes us a great company. It’s the relationship we have with our clients. The personal touch we deliver time and time again. The experience we provide when you purchase a system from us that makes you always want to come back to us for all your computer needs.
Hi. My name is Alicia and I am one of the newer employees here at Puget. I am the administrative assistant and the first person people see when they enter our office or speak to over the phone.
What does it take to provide good customer service? Among other things, it’s having an informed opinion, and actually expressing that to a customer.
For nearly three years now I’ve been calling our customers after they purchase a computer. I don’t work off a script and no two calls are the same.
I might call to check in to make sure your new computer arrived safely. I might call to see if you’re happy with your purchase after you’ve had a few weeks to run the new system through its paces. And I’ll be honest, sometimes I call customers to shoot the breeze. A few weeks ago, I called a man who was on his way up the mountain to plant his skis into fresh powder. I told him I lived in Utah, and we spent the next 10 minutes talking about our favorite ski resorts.
As many of you have noticed, Microsoft has been pushing really hard to get people to upgrade to it’s latest operating system. This is a blog post I wrote to present my take on why they are trying so hard.
A little over a year ago, I wrote an article titled, “What I Wish I Had Known” that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I’ve talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer.
With that in mind, here are a few more items our customers would change, if they could go back in time:
I’m going to coin this transformation as the “small business singularity.” If you’re a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.
A couple of recent purchases got me thinking about how choice factors into where and how I spend my money.
As my Honda Odyssey neared 200,000 miles, I began researching potential replacements. Unlike sedans and trucks, there are only a handful of minivans sold in the US. In fact, there’s maybe five that qualify as traditional minivans and they include the Honda Odyssey, Toyota Sienna, Dodge Caravan/Chrysler Town and Country, Kia Sedona, and Nissan Quest.
Puget Systems builds custom workstations, servers and storage solutions tailored for your work.
We provide:
Extensive performance testing
making you more productive and giving better value for your money
Reliable computers
with fewer crashes means more time working & less time waiting
Support that understands
your complex workflows and can get you back up & running ASAP
A proven track record
as shown by our case studies and customer testimonials
