How Customer Feedback Makes Us Better
Written on June 3, 2019 by Brett NordquistAt Puget Systems, we have both formal and informal avenues by which we collect feedback from our customers. In terms of informal feedback, customers speak to sales and support staff on a daily basis and often share their experiences about our people and products. Feedback like this might be shared with the team or escalated to a manager if there's an issue to which we need to react.
New Photogrammetry Benchmarks
Written on May 3, 2019 by William GeorgeWe have published three new benchmarks for photogrammetry applications. Whether you use Pix4D, Metashape (formerly PhotoScan), or RealityCapture we now have a utility you can use to measure and compare system performance. These benchmarks will be featured in upcoming articles from our Labs department, so check them out and see how your workstation stacks up!
However Long It Takes
Written on April 26, 2019 by Brett NordquistFresh out of college, I entered the workforce with a lot of enthusiasm, energy and the assumption that my education had taught me everything I needed to succeed. It didn't take long for me to realize I had a lot to learn, and that began one morning when my first manager called me into his office.
Puget Systems' Production Process
Written on April 4, 2019 by AshleyHave you ever wondered happens during our Production process? I'm here to give you a high-level overview of what we do!
When a deal is not a deal
Written on March 30, 2019 by Jeff StubbersDuring a recent computer component purchase, I learned that purchasing isn't just about acquiring a product. You are creating relationships. Even if they may be micro-relationships, they are relationships all the same. So you just have to determine which type you wish to have.
Earning a Customer
Written on March 24, 2019 by Brett NordquistI took my Honda Odyssey into have its oil changed last week. Within a mile, I have a choice of no less than five quick lube and oil shops. My selection often comes down to which shop has the shortest wait time.
Big Enough
Written on March 3, 2019 by Brett NordquistDuring a recent discussion with an engineer who was considering having us build him a workstation, he made a comment about our company: "You're big enough, but not too big."
OctaneBench 2019 Performance Preview
Written on February 18, 2019 by William GeorgeOTOY is nearing completion of OctaneBench 2019, the first version of their OctaneRender benchmark to support the new RTX technology in NVIDIA's Turing-based GeForce and Quadro video cards. We will do a full performance roundup when OB 2019 is finished, but for now I wanted to put out a quick preview of the performance increase that RTX tech can bring to GPU rendering.
Intels Core Xperiment i9 9990XE
Written on February 12, 2019 by William GeorgeIntel launched a new processor in their Core X series recently, and it is novel in many ways. It combines a fairly high core count with very high clock speeds, at the cost of power consumption and high heat output. It also is very limited in availability, being offered only to select system integrators via a private auction. We got our hands on one in the first auction, and have been putting it through several rounds of benchmarking to see if it is worth the price and hassle, as well as to determine if we will be offering it in our workstations.
Creating vs. Consuming
Written on February 10, 2019 by Brett NordquistOne benefit that computers and the internet have brought to us is that they have made it easier than ever before to be creators.
Making a Connection with your Customer
Written on January 25, 2019 by Brett NordquistAround Thanksgiving last year, I decided to take advantage of a sale at a popular online gaming company. After researching various titles I might enjoy, I settled on a game and purchased it through the store. The game installed fine, but wouldn't allow me to start a new game. I don't have a lot of patience when it comes to troubleshooting games. Games should be a break from work. I enjoy a good RPG such as Diablo that I can play with my sons or daughters. When this new game wouldn't launch, I searched Google for help, but after a few hours, I hadn't made any progress.
NVIDIA RTX Graphics Card Cooling Issues
Written on January 11, 2019 by William GeorgeWith the RTX series of GPUs, NVIDIA has moved to using dual fans as the standard cooling layout on their GeForce and Titan video cards. This is a big change from past generations and has even bigger implications for using NVIDIA graphics cards in multi-GPU workstations. Let's look at what changed, what it impacts, and what can be done to work around it.
My 5 Favorite Tech Accessories of 2018
Written on December 30, 2018 by Brett NordquistFor the past five years, I've worked from home. At the end of each year, I like to go through my home office and clean and organize it to begin the new year. This is the time I clean out my computer, wipe down my monitors, and organize my desk and filing cabinet.
Graphite Pads vs. Thermal Paste: Which Is Better?
Written on December 3, 2018 by Matt BachRather than applying from a tube like thermal paste, graphite pads are sheets of material that you simply set on top of the CPU and throw on the heatsink. They work great, but unfortunately we found that they have issues if you try to reuse them multiple times.
High Expectations
Written on November 4, 2018 by Brett NordquistA couple of years ago, a new restaurant opened for business in town. For anyone traveling into St. George from Las Vegas or Zion National Park, it is hard to miss because it's situated the ledge which overlooks the town.
Intel Announces New 9th Gen Core CPU Series
Written on October 8, 2018 by William GeorgeToday Intel has officially announced the launch of new mainstream desktop processors, including the first Core i9 branded chip for this market segment. We are testing these processors now, and are excited about what we have found so far, but cannot publish performance data until October 19th.
Not Just for Gaming: NVIDIA GeForce RTX Will Improve Workflows
Written on September 20, 2018 by Kelly ShipmanNVIDIAs new GeForce RTX video cards have been all the talk lately. There is a lot of debate on the value that real time ray tracing brings to games, and some questions on how useful these cards will be to traditional ray traced renderers. With these cards becoming available for testing, and reviews starting to come in, many of these questions will be answered. However, there is an aspect to these cards that is often being overlooked: how the advances in real time ray tracing will dramatically cut down on production time before the rendering stage.
Out of Ideas
Written on August 31, 2018 by Brett NordquistA close friend recently had a defibrillator successfully placed in his chest. I was surprised when he explained how the doctors had him under light sedation where he didn't feel pain, but could hear the doctors converse during the four-hour surgery.
Feel the power of VR at Pacific Science Center this summer!
Written on August 22, 2018 by Kelly BlakeTransform into a tree or experience a billion years in just 10 minutes! No matter the experience you choose, you will be going back for more.
What Does the Launch of the GeForce RTX 20 Series Mean for the Future?
Written on August 20, 2018 by William GeorgeLike many of you, I was glued to my computer screen this morning during NVIDIA's live-stream of the GeForce RTX 20 series launch. But what exactly was shown today, and what does it mean for the future of gaming, virtual reality, and other GPU-based applications?
Exactly What I Need
Written on August 4, 2018 by Brett NordquistLast week my daughter got pulled over by a policewoman just after midnight for having a light out over the back license plate. After a short reminder that she shouldn't be driving past midnight because she's not 18-years old yet, the policewoman let her off without a citation or warning if she promised to replace the light.
Puget Systems Packaging Withstands Stolen FedEx Truck
Written on July 23, 2018 by Kelly BlakeWhat's your worst nightmare when shipping out your most precious cargo? Raise your hand if taking a shipment for a joyride was your answer. Didn't think so! But, it happened to us.
The Nordstrom Way
Written on June 8, 2018 by Brett NordquistI recently finished reading the book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. The book is a lot more compelling than that ridiculously long title. It includes a lot of inspirational stories, but I wanted to share one story with you along with the one rule found in the employee handbook.
2nd Gen AMD Ryzen Supported RAM Speeds
Written on June 6, 2018 by Matt BachJust like the original Ryzen CPUs, the 2nd Gen Ryzen processors from AMD support a range of different RAM speeds depending on a number of factors. This information is not easily accessible to the public, however, so we decided to put together a quick post with the information we received from our contacts at AMD.
Selling vs. Problem Solving
Written on May 18, 2018 by Brett Nordquist"I don't know where to begin." That's what I told Beth, who was working the counter at my local auto parts store. I sheepishly placed a sleek can refrigerant on the counter and began to explain my predicament. I purchased a refill because I already owned a pressure gauge, I assumed it was compatible with any can. I found out that isn't the case when I tightened the gauge and heard the stem pop.