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Brett Nordquist (Customer Happiness Engineer)

Great Service from an Unlikely Source

Written on September 22, 2017 by Brett Nordquist

Sometimes you find excellent customer service in the most unlikely places. That's what I'd like to tell you about today. Just over four years ago, I left the state of Washington for the desert of southern Utah. In addition to trading the mild Seattle climate for the scorching summers of Utah, I was now on the hook to pay state income tax. Washington finds a way to get their pound of flesh through higher sales and property taxes, but completing my end-of-year accounting was easier in Washington because all I had to worry about was Federal taxes.


Posted in Service | 0 Comments

Read this article at https://www.pugetsystems.com/guides/1036
Brett Nordquist (Customer Happiness Engineer)

The Only 5 Chrome Extensions I Install

Written on September 15, 2017 by Brett Nordquist

Over the years, I've used Google Chrome as my default browser more than any competitor. A couple of times I ran into issues with a build and switched to Firefox, but that didn't last more than a few months.


Posted in Software | 3 Comments

Read this article at https://www.pugetsystems.com/guides/1013
Wilson Chau (Customer Service Lead)

Family Photo Storage Options

Written on August 28, 2017 by Wilson Chau

I'm not a professional photographer and neither is my wife. Heck, we're not even amateur photographers either. I'd say we're more social photographers. Beyond the occasional spur of the moment, all our pictures are from special occasions like our kid's birth, vacations, birthday parties, etc. I'd imagine many of you are similar. We've amassed thousand of photos throughout the years, and our current method of backing those up is burning them to a DVD. There has to be a better way.



Read this article at https://www.pugetsystems.com/guides/1011
Jeremy Thomas (Customer Service)

Purchasing an Uninterruptible Power Supply

Written on August 28, 2017 by Jeremy Thomas

I was recently working on a video project at home when the power suddenly went out. While this is a not common occurrence where I live, it was great to have an Uninterruptible Power Supply save the day and give me time to do a proper save then system shutdown.



Read this article at https://www.pugetsystems.com/guides/1006
Brett Nordquist (Customer Happiness Engineer)

Nobody Uses That Anymore

Written on August 18, 2017 by Brett Nordquist

Whenever I'm feeling confident that I'm successfully contributing to raising five children, my 13-year old daughter does something to jolt me back to reality. That the was the case this week as I sat in the car and gently honked the horn as a reminder she was going to be late for dance practice.



Read this article at https://www.pugetsystems.com/guides/1000
William George (Puget Labs)

Stop Directly Comparing CPU Specs

Written on August 8, 2017 by William George

Every time a new generation of CPUs is announced, I see a number of people writing about how they think it will be faster (or slower) than current technology because of the advertised specifications. CPU specs alone don't tell the whole story, though, and comparing core count and clock speed across different brands or generations of processors is extremely misleading. Stop doing it!



Read this article at https://www.pugetsystems.com/guides/997
 (Solutions Program Manager)

Dear Bitplane and Imaris Users

Written on August 7, 2017 by

Due to the extraordinary amount of time and effort that goes into one of our Recommended Systems we will no longer be able to maintain and update our Recommended System for Imaris.



Read this article at https://www.pugetsystems.com/guides/995
Brett Nordquist (Customer Happiness Engineer)

Tesla Builds More Than a Supercharger

Written on August 4, 2017 by Brett Nordquist

I got in line at the Starbucks' drive-thru yesterday for my iced caramel macciato. While waiting, I noticed a familiar scene play out. This is a scene I've watched dozens of times since Tesla placed a Supercharger station in the Starbuck's parking lot: Tesla owners chatting with each other.


Posted in Business | 2 Comments

Read this article at https://www.pugetsystems.com/guides/985
William George (Puget Labs)

ANSYS Mechanical - Balancing Performance and Licensing Costs

Written on August 4, 2017 by William George

We test a lot of software here at Puget Systems, and in most cases what we are looking for is what hardware lets a given program run the fastest - or in some cases, what is the most cost effective. If you can get 95% of the best possible performance for half the price that it would cost to get a full 100%, for example, that is often a compelling way to go. However, ANSYS Mechanical (and FLUENT) present a different challenge: how can you get the best performance within the limitations of the ANSYS licensing model?



Read this article at https://www.pugetsystems.com/guides/987
Jeff Stubbers (Mr. Customer Service)

An Introduction to Understanding 8-bit vs. 10-bit hardware

Written on July 17, 2017 by Jeff Stubbers

If you are a photo or video editor wondering if you should go with 8-bit or 10-bit hardware, this article is for you!



Read this article at https://www.pugetsystems.com/guides/986
Brett Nordquist (Customer Happiness Engineer)

The Best Service for Sharing Large Files

Written on July 14, 2017 by Brett Nordquist

Over the past few years, customers have asked us to recommend a service for sharing large files. In the past I've recommended Dropbox to those sending files under 2GB. But what if you need to send a really large file, say a 50GB file? And what if you need to send that 50GB file to five people in different locations?



Read this article at https://www.pugetsystems.com/guides/980
Wilson Chau (Customer Service Lead)

Have a problem? Don't Wait!

Written on July 7, 2017 by Wilson Chau

I was recently having some issues with my cable internet and TV. At first, the cable box would periodically freeze and we'd be unable to change the channel. About the same time, the internet would cut out as well too. At first, it was only happening a couple of times a week. Eventually, it started happening a couple times a day.



Read this article at https://www.pugetsystems.com/guides/975
Brett Nordquist (Customer Happiness Engineer)

The First Five

Written on June 30, 2017 by Brett Nordquist

There's nothing quite like a fresh install of Windows. It takes time. It takes patience. And, at least once during the process, I want to strangle someone at Microsoft. Once I've updated all my device drivers and let Windows Update do its thing, I launch into a fresh, unadulterated Windows desktop. it's the equivalent to that new car smell. You know it's not going to last more than a week or two, but you might as well enjoy it while it lasts!


Posted in Software | 1 Comment

Read this article at https://www.pugetsystems.com/guides/971
Brett Nordquist (Customer Happiness Engineer)

In Search of the Best Slideshow Software

Written on June 25, 2017 by Brett Nordquist

I didn't realize what I'd got myself into when I volunteered to put a slideshow together for my parent's 50th wedding anniversary. I asked my father to send me some of his earliest pictures so I could scan them. A few days later two large manilla envelopes full of old Polaroids arrived. When I asked if he could send a few recent pictures, he sent a USB stick that contained over 10,000 pictures.


Posted in Software | 4 Comments

Read this article at https://www.pugetsystems.com/guides/967
William George (Puget Labs)

Intel & AMD: The 2017 CPU Wars

Written on June 16, 2017 by William George

AMD is releasing a whole spectrum of new CPUs this year, from the consumer oriented Ryzen to the server-class Epyc. In response, Intel has accelerated their normal processor release cadence and is putting out new products across the board as well. We are here to explain a bit about what is going on, what to look forward to, and whether it is worth waiting for.



Read this article at https://www.pugetsystems.com/guides/966
William George (Puget Labs)

Once In a Lifetime: The Solar Eclipse of 2017

Written on June 14, 2017 by William George

With just a little over two months left before it happens, I want to share with our readers about what I think may be the coolest astronomical event of my lifetime.


Posted in Events | 1 Comment

Read this article at https://www.pugetsystems.com/guides/959
William George (Puget Labs)

CPU Cores and Clock Speed - A Car Analogy

Written on May 31, 2017 by William George

We have published a short video looking at the basics of CPU cores and clock speed using the time honored tradition of a car analogy.


Posted in Hardware | 0 Comments

Read this article at https://www.pugetsystems.com/guides/957
Brett Nordquist (Customer Happiness Engineer)

An Unhealthy Obsession

Written on May 26, 2017 by Brett Nordquist

UPS delivered a box to my door two weeks ago. Inside was something I told myself I didn't need because I already had a phone and tablet. My spouse and close friend talked about theirs at a level that borders on a unhealthy obsession.



Read this article at https://www.pugetsystems.com/guides/956
Chris Stephens (Vice President - Operations)

A note...

Written on May 25, 2017 by Chris Stephens

To our readers: If you would permit me, I would like to use the blog for my own purposes. From time to time, I would like to write to my team, currently the 36 people who call Puget home. Why don't I simply email each of them instead of publishing here? I want these letters to be a stake in the ground, and there is no better way to commit than to say it publicly. I hope you enjoy these letters as well, as they provide a little peak behind the curtain.


Posted in Company | 0 Comments

Read this article at https://www.pugetsystems.com/guides/953

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Brett Nordquist (Customer Happiness Engineer)

Why Puget Systems is like my Favorite Coffee Shop

Written on May 12, 2017 by Brett Nordquist

If you enjoy good coffee and are traveling through the southwesternmost corner of Utah, you'll have to stop at Jazzy's. You'll find they make a great cup of coffee, but you won't find their website. They don't have one. No drive-thru either.



Read this article at https://www.pugetsystems.com/guides/946
Jon Bach (President)

On Culture and Unspoken Rules

Written on May 9, 2017 by Jon Bach

We believe that computers should be a pleasure to purchase and own. They should get your work done, and not be a hindrance. How do we keep that experience mission as we grow?



Read this article at https://www.pugetsystems.com/guides/944
Brett Nordquist (Customer Happiness Engineer)

Buried by Storage Options

Written on April 28, 2017 by Brett Nordquist

It's 10 PM on a school night, and I know where my kids are, but not my files. It all started when the post office delivered a manila envelope, sealed with enough packing tape to wrap a small country. That was the first clue that my father was the sender.



Read this article at https://www.pugetsystems.com/guides/935
Brett Nordquist (Customer Happiness Engineer)

Dear Microsoft

Written on April 14, 2017 by Brett Nordquist

Dear Microsoft, Windows and I go back a lot of years together. Too many to count, but let's just say my first PC gave me the choice to login to Windows 3.11 or MS-DOS. While our relationship has been mostly great (XP, 7), it's also been bumpy (ME, Vista) at times. But I've stuck with Windows as my primary computing platform because it's versatile, familiar and supports the programs I rely on each day.


Posted in Business | 4 Comments

Read this article at https://www.pugetsystems.com/guides/928
Wilson Chau (Customer Service Lead)

Thunderbolt with PCs

Written on April 9, 2017 by Wilson Chau

We have recently an influx of Mac users wanting to migrate to PC but they generally have a few concerns. The first is having to learn Windows. The other is having Thunderbolt support. Let's see how we address those issues.