William George (Customer Service Lead)

Windows Backup Options

Written on November 23, 2015 by William George

Backing up your computer is very important. This post covers the various types of backups you can do on a Windows-based PC, with a few specific examples of related software and services.

William George (Customer Service Lead)

Please, please, please - backup your data!

Written on November 13, 2015 by William George

One of the most painful things to hear about from a customer is lost data. Whether it is hours or days of lost work for a business, irreplaceable family photos, or important financial records - data loss hurts. And it can be caused by many things: viruses / malware, file system corruption, physical drive failure, theft, fire, flood… the list goes on. Unfortunately some people don’t think about this till it is too late, so I am here with a public safety announcement: Please, please, please - backup your data!

Brett Nordquist (Customer Happiness Engineer)

The Paradox of Choice

Written on November 4, 2015 by Brett Nordquist

A couple of recent purchases got me thinking about how choice factors into where and how I spend my money. As my Honda Odyssey neared 200,000 miles, I began researching potential replacements. Unlike sedans and trucks, there are only a handful of minivans sold in the US. In fact, there's maybe five that qualify as traditional minivans and they include the Honda Odyssey, Toyota Sienna, Dodge Caravan/Chrysler Town and Country, Kia Sedona, and Nissan Quest.

Posted in Business | 3 Comments

William George (Customer Service Lead)

Product Announcement - New Traverse Mobile Workstation

Written on November 1, 2015 by William George

Over the years I have worked here, our laptop line has changed a lot. We’ve had massive gaming-oriented models with 19-inch screens, tiny 12-inch models for the ultra-portable market, and everything in-between. We even had a touchscreen model for a while, since lots of people asked about that tech… and then it sold only a handful of units. We have just launched another update to our laptops, though, and I wanted to talk for a moment about our direction and goals.

Wilson Chau (Customer Service)

How We Sell Computers at Puget Systems

Written on October 26, 2015 by Wilson Chau

One of the things I love about my job is being able to talk to clients and finding out something interesting about them and their computer needs. The conversation will often involve the merits of purchasing the computer from Puget System which I've discussed before in the past. However, a few recent conversations I've had involved why the client chose to purchase a system from us which I found quite fascinating because they weren't just comparing us to big box retailers, but other PC boutique shop.

 (account manager)

Event Schedule For 2016

Written on October 21, 2015 by

As big as 2015 has been for us here at Puget Systems, we aren't looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.

William George (Customer Service Lead)

Gaming Computers: Different Hardware for Different Genres

Written on October 15, 2015 by William George

Computer games often have varying hardware needs - some are more graphically demanding, others need a more powerful CPU, and some need a mix of both. Such requirements often follow the type or genre which games fit into, and this blog post looks at those common genre-based needs to help gamers figure out what sort of computer hardware will best match their playstyle.

William George (Customer Service Lead)

Windows Media Center running on Windows 10

Written on October 2, 2015 by William George

Microsoft may not offer Media Center on any versions of Windows 10, but that doesn't mean there is no way to get it working...

Chris Stephens (Manager, Sales & Service)

An update on us.

Written on September 13, 2015 by Chris Stephens

Sunday is my quiet day. Made more so today, by the fact that our kids (all four of them) went to my parent’s house yesterday for an overnight visit. I set aside Sundays to be a relaxed, stress free day that allows me to recharge. Lately, here at Puget, I have been recommending that practice to everyone on our team. “Why now, in particular?” you may ask. It’s been nuts.

Posted in Company | 10 Comments

William George (Customer Service Lead)

My Privacy Preferences in Windows 10

Written on September 4, 2015 by William George

There has been a lot of talk about privacy concerns in Windows 10 lately, and several good articles have been published covering what settings are available to restrict the amount of information being sent back to Microsoft. I don’t presume to be able to do a better job than any of those authors, but having now had a few customers ask me about this stuff I thought it might be nice to share what settings I personally change on my Windows 10 computers.

Brett Nordquist (Customer Happiness Engineer)

Windows 10 Sales

Written on August 28, 2015 by Brett Nordquist

Nearly every day a customer asks me how Windows 10 is doing in terms of sales. It's usually wise to wait a few months to gauge how a new operating system is performing. As much as Microsoft wants everyone to move to Windows 10, it can take time for the hardware makers to test their products and release updated drivers for a new operating system. Microsoft released Windows 8 to the public just under three years ago. It shouldn't come as a surprise that we didn't see a lot of pent up demand from our customers. We had a few customers who were curious and decided to make the jump, but the vast majority of our customer hit the snooze button on 8 and stuck with 7.

Eric Brown (account manager)

Introduction to Account Management

Written on August 13, 2015 by Eric Brown

In the past year, we have been slowly expanding upon the service we provide here at Puget Systems for our rapidly growing business and government customers. Introducing: Account Management. This new service is designed to give your company an inside man here at Puget Systems and a single point of contact for any need your company might have when working with us.

Brett Nordquist (Customer Happiness Engineer)

In Search of the Best Browser

Written on August 10, 2015 by Brett Nordquist

I have a love/hate relationship with browsers. And by browser I mean Google Chrome. There's not another program on my computer I use more than Chrome. I live in Chrome. But it also frustrates me more than any other program. A few years ago I would have launched a dozen separate programs in order to do my work. Today, every tool I need to do my job for Puget Systems, with the exception of a VOIP program, is rendered through Chrome. So when Chrome gives me problems it affects a lot more than just browsing Facebook or Reddit.

Posted in Software | 5 Comments

Jon Bach (President)

If Processors Were Cars

Written on August 8, 2015 by Jon Bach

Around Puget Systems, I think it is pretty common knowledge that I can't turn down a good comparison between PCs and automobiles. I talk about car branding, car service, car problems...I make a lot of analogies. I think it is because I appreciate cars, but I am definitely not an expert in that field. Making car analogies helps me see the PC industry from the outside...from the customer perspective.

Jeff Q. Stubbers (Mr. Customer Service)

What size are your computers?

Written on July 30, 2015 by Jeff Q. Stubbers

We thought it may be helpful to see some images of some of our most popular available cases all in one location, next to common items to provide a better sense of scale. I hope this helps give you a better idea of scale for these different systems and their cases.

Posted in Hardware | 1 Comment

Brett Nordquist (Customer Happiness Engineer)

My 4-Month Test Drive of Windows 10

Written on July 23, 2015 by Brett Nordquist

We are now less than a week away from official arrival of Windows 10: the operating system that's so extraordinary, Microsoft to give it a higher number. I've been the unofficial guinea pig at Puget Systems running Windows 10 Insider Preview builds for over four months now. In the past, I've installed beta builds of Windows in a VM or setup a dual boot system giving me an eject button in case of disaster. But that's not what I did with Windows 10. Instead, I went five blades. No VM, no dual-boot, no parachute.

William George (Customer Service Lead)

Windows 10 - What to Consider Before Upgrading

Written on July 21, 2015 by William George

Windows 10 is available as a free upgrade for computers running Windows 7 and 8.1 through July of 2016. Many people are going to want to upgrade as soon as possible, but there may be some reasons to hold off from jumping on the bandwagon right away... or at least worth considering before you take the plunge.

Chris Stephens (Manager, Sales & Service)

We appreciate your feedback.

Written on July 17, 2015 by Chris Stephens

We focus on feedback because we are in a relationship with every single on of our customers. Like any good relationship, it requires both talking and listening. Can you think of a healthy relationship where one person does all the talking? Too many times companies invest huge amounts of resources on messaging -- manipulating, adding nuance or changes -- when it could come more naturally when you introduce listening into the organization.

Posted in Company | 1 Comment

William George (Customer Service Lead)

Actual CPU Speeds - What You See Is Not Always What You Get

Written on July 9, 2015 by William George

Clock speeds on modern Intel processors are not straight-forward, a fact that is attested to by the several articles we have published on that topic in recent years. This can lead to confusion over what CPU to pick when configuring a new computer, especially for higher-end workstations and servers with high core count processors. I am hoping this blog post will shed a little light on that subject, and help readers be better able to select the right CPU for their needs.

Chris Stephens (Manager, Sales & Service)

Shrinking the Workstation

Written on July 2, 2015 by Chris Stephens

Introducing the newer, smaller Peak Mini and Serenity! Same power, smaller size.

Posted in Company | 0 Comments

William George (Customer Service Lead)

7 Things to Do with Your New Computer

Written on June 25, 2015 by William George

I am sometimes asked by customers what they should make sure to do with a new computer before they start using it heavily for work or play. I put together a list of what I consider the basics that just about everyone would benefit from doing, and will share it here.

Brett Nordquist (Customer Happiness Engineer)

Worth the Wait

Written on June 18, 2015 by Brett Nordquist

"Our coffee is roasted each Tuesday." It was Wednesday and I was out of my favorite coffee from Blue Bottle. Add in shipping and I'd have to wait for another week and a half. I considered another brand, but that didn't last long. I decided it was worth the wait for what I consider to be the best. Most companies I do business with take the opposite approach of Blue Bottle: their business is built around speed. Need a Diet Coke? The McDonald's drive-thru is fast. If I need a pizza delivered ASAP I'll call Domino's. Lenscrafters promises eyeglasses in about an hour. And I can't recall the last time I took my car to the dealer to have the oil changed. Speed sells. It's that simple. Of course, there are some services where speed isn't a virtue. For example, I am not interested in the fastest or least expensive lasik surgeon.

Posted in Business | 0 Comments

William George (Customer Service Lead)

Gaming PC Hardware Recommendations - Spring 2015

Written on May 18, 2015 by William George

Recommendations for PC gaming computers, covering the four main components that affect performance: CPU, RAM, drive, and video card

Brett Nordquist (Customer Happiness Engineer)

Elegance in Simplicity

Written on May 8, 2015 by Brett Nordquist

Shortly after my wife and I moved into our first house, I decided to build out a home theater. I spent months researching receivers, speakers, and cables. A number of friends chimed in with suggestions. Once I felt confident with my configuration, I began acquiring each component, piece by piece. With the help of an audio-savvy friend, I finally got my theater up and running. I even remember the first DVD I watched was the Eagles: When Hell Freezes Over because it was available in DTS. As those first few chords of Hotel California echoed through my home, I felt excited and relief that it was over.

Posted in Business | 1 Comment

Jeff Q. Stubbers (Mr. Customer Service)

Why Are Your Computers So Expensive?

Written on May 1, 2015 by Jeff Q. Stubbers

"Why are your systems so expensive?" I run into this question from time to time. It is understandable I suppose, since so many computer companies have worked to make their systems cheaper and cheaper to make them more appealing to a number of folks. As one company does this, then another company will attempt to do the same with a slightly lower price than the other in an effort to compete in that market.

Posted in Business | 5 Comments