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Read this article at https://www.pugetsystems.com/guides/1177
Brett Nordquist (Customer Experience Engineer)

The Nordstrom Way

Written on June 8, 2018 by Brett Nordquist

I recently finished reading the book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. The book is a lot more compelling than that ridiculously long title. It includes a lot of inspirational stories, but I wanted to share one story with you along with the one rule found in the employee handbook.


Posted in Business | 0 Comments

Read this article at https://www.pugetsystems.com/guides/1175
Matt Bach (Puget Labs Lead)

2nd Gen AMD Ryzen Supported RAM Speeds

Written on June 6, 2018 by Matt Bach

Just like the original Ryzen CPUs, the 2nd Gen Ryzen processors from AMD support a range of different RAM speeds depending on a number of factors. This information is not easily accessible to the public, however, so we decided to put together a quick post with the information we received from our contacts at AMD.


Posted in Hardware | 0 Comments

Read this article at https://www.pugetsystems.com/guides/1166
Brett Nordquist (Customer Experience Engineer)

Selling vs. Problem Solving

Written on May 18, 2018 by Brett Nordquist

"I don't know where to begin." That's what I told Beth, who was working the counter at my local auto parts store. I sheepishly placed a sleek can refrigerant on the counter and began to explain my predicament. I purchased a refill because I already owned a pressure gauge, I assumed it was compatible with any can. I found out that isn't ​the case when I tightened the gauge and heard the stem pop.


Posted in Business | 2 Comments

Read this article at https://www.pugetsystems.com/guides/1130
William George (Puget Labs)

How to Use Cinebench to Predict Cinema 4D Performance

Written on April 3, 2018 by William George

Here at Puget Systems, it is our goal to perform realistic testing on the software packages we tailor our workstations toward. Sometimes this is easy, sometimes it is harder... and sometimes a software maker already provides their own benchmark tool. That is the case with Maxon, makers of Cinema 4D, as well as the free benchmark, took Cinebench. To determine whether we should use it, though, we have to ask some questions. Is Cinebench really a good benchmark for Cinema 4D? How do the tests it runs relate to real-world performance?



Read this article at https://www.pugetsystems.com/guides/1128
Brett Nordquist (Customer Experience Engineer)

The Storm That Is Fortnite

Written on March 16, 2018 by Brett Nordquist

It's been a few years since a game caught the interest of my family. I worked in sales at Puget Systems when I began hearing customers mention a game called Minecraft. The simple, blocky nature of the game carried over to the hardware requirements. Minecraft didn't require a high-end gaming rig. My three oldest couldn't get enough of building homes, trying to stay alive and setting anything they could find on fire with lava.


Posted in Technology | 1 Comment

Read this article at https://www.pugetsystems.com/guides/1102
Matt Bach (Puget Labs Lead)

The thin line between stress testing and hardware abuse

Written on January 30, 2018 by Matt Bach

As a part of our testing, we want to cause hardware to fail if it is close to doing so. However, stress testing for an excessive amount of time could potentially shorten the lifespan of the system. Is there a line where hardware testing becomes hardware abuse?



Read this article at https://www.pugetsystems.com/guides/1098
Eric Brown (Solutions Program Manager)

Event Schedule For 2018

Written on January 22, 2018 by Eric Brown

In 2018, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. Are there any events that we should attend that aren't on this list? Let us know!



Read this article at https://www.pugetsystems.com/guides/1096
Beth Smasal (Production Technician)

Data Encryption

Written on January 18, 2018 by Beth Smasal

A break-down of data encryption, what it's used for, and why your data could be at risk (oh no!)


Posted in Technology | 1 Comment

Read this article at https://www.pugetsystems.com/guides/1089
William George (Puget Labs)

Pix4D Cloud vs Local Processing

Written on January 5, 2018 by William George

Pix4D is a photogrammetry application which can take sets of photographs and turn them into point clouds and 3D meshes, to make digital versions of real-world objects or locations. It supports both local processing on a workstation as well as uploading images to be processed in the cloud - but which is faster, and what advantages does each have?



Read this article at https://www.pugetsystems.com/guides/1091
Brett Nordquist (Customer Experience Engineer)

Voting with My Wallet

Written on January 4, 2018 by Brett Nordquist

What are you willing to trade for cheap? I had two boxes to send across the country. A US Post Office and a UPS Store are equidistant from my home, but I decided to take the cheap route and head to the USPS.


Posted in Service | 2 Comments

Read this article at https://www.pugetsystems.com/guides/1083
Matt Bach (Puget Labs Lead)

A quick look at Titan V rendering performance

Written on December 12, 2017 by Matt Bach

The latest in the Titan line is here, bringing along with it a very hefty price tag. We just got our first cards in and while we will be doing more in-depth testing in the near future, we wanted to take a look at some preliminary GPU-based rendering results.



Read this article at https://www.pugetsystems.com/guides/1081
Brett Nordquist (Customer Experience Engineer)

The Tarantula Hawk

Written on December 10, 2017 by Brett Nordquist

"My report is on the tarantula hawk. Can you read it and look for mistakes?" My son handed me a sheet of well-worn paper with thick lines and plenty of space for a fourth grader to write. I took a red marker in hand and began reading about the tarantula hunting wasp.


Posted in Service | 1 Comment

Read this article at https://www.pugetsystems.com/guides/1080
William George (Puget Labs)

NVIDIA Titan V Surprise

Written on December 8, 2017 by William George

NVIDIA's CEO, Jen-Hsun Huang, dropped a bit of a bombshell at the NIPS conference yesterday: the launch - and immediate availability - of the next graphics card in NVIDIA's Titan series. It is called the Titan V, with V referring to the new Volta architecture it is based on. So what can we expect from the latest entry in the Titan lineup?



Read this article at https://www.pugetsystems.com/guides/1070
Brett Nordquist (Customer Experience Engineer)

Managing Kids and Technology

Written on November 12, 2017 by Brett Nordquist

I attended high school during the mid-80s. Around this period, Apple had just released the Macintosh and IBM was beginning to blitz the world with their PC Jr. Both models were still too expensive for my parents to purchase, so my only access to a computer was at my school's computer lab, where I took a class in BASIC.



Read this article at https://www.pugetsystems.com/guides/1066
Brett Nordquist (Customer Experience Engineer)

Microsoft Office Holdout

Written on October 27, 2017 by Brett Nordquist

My name is Brett, and I am a Microsoft Office holdout. In fact, I am writing this blog in Word. Last week, I decided to write directly into our blogging system, but flew too close to the sun and lost an hour of work.


Posted in Software | 2 Comments

Read this article at https://www.pugetsystems.com/guides/1064
Brett Nordquist (Customer Experience Engineer)

The Last 5 Percent

Written on October 20, 2017 by Brett Nordquist

Have you ever gone to an upscale restaurant on a special occasion? The hostess greets you immediately, and your table is ready. Your server is friendly and attentive, and the meal itself is everything you hoped it would be. Your table location, the lighting and the ambiance are perfect. Your server brings the check to your table and says,



Read this article at https://www.pugetsystems.com/guides/1061
Wilson Chau (Customer Service Lead)

Keeping Up To Date

Written on October 11, 2017 by Wilson Chau

One comment I hear often when talking to a client is, "I used to keep up to date with technology, but it's been a while now, and I'm out of touch with the latest trends." I can certainly understand why.



Read this article at https://www.pugetsystems.com/guides/1058
Matthew Bach (Puget Labs Lead)

Why Do Hardware Reviewers Get Different Benchmark Results?

Written on October 7, 2017 by Matthew Bach

Hardware reviews sometimes report wildly different results for the same CPU. What is going on that is causing some reviews to see higher or lower performance than others?


Posted in Hardware | 1 Comment

Read this article at https://www.pugetsystems.com/guides/1054
William George (Puget Labs)

How I Used to Select Components for My Computers, and Why I Was Wrong

Written on October 5, 2017 by William George

For a long time I helped customers here at Puget Systems select the right hardware for their computers, but I didn't apply a key principle that I used at work to my own builds. Realizing that, I want to share this insight with other PC enthusiasts.


Posted in Hardware | 1 Comment

Read this article at https://www.pugetsystems.com/guides/1048
Brett Nordquist (Customer Experience Engineer)

20 Years Ago I Bought a Wallet

Written on September 29, 2017 by Brett Nordquist

I never spent more than twenty bucks on a wallet. Most were made of nylon or faux leather that wore out after a year.



Read this article at https://www.pugetsystems.com/guides/1041
Matthew Bach (Puget Labs Lead)

Why are we only using DDR4-2666 RAM with Threadripper?

Written on September 29, 2017 by Matthew Bach

Plenty of reviews show you can get higher performance by using faster memory, so why are we limiting our workstations to DDR4-2666?


Posted in Hardware | 2 Comments

Read this article at https://www.pugetsystems.com/guides/1046
Brett Nordquist (Customer Experience Engineer)

Great Service from an Unlikely Source

Written on September 22, 2017 by Brett Nordquist

Sometimes you find excellent customer service in the most unlikely places. That's what I'd like to tell you about today. Just over four years ago, I left the state of Washington for the desert of southern Utah. In addition to trading the mild Seattle climate for the scorching summers of Utah, I was now on the hook to pay state income tax. Washington finds a way to get their pound of flesh through higher sales and property taxes, but completing my end-of-year accounting was easier in Washington because all I had to worry about was Federal taxes.


Posted in Service | 0 Comments

Read this article at https://www.pugetsystems.com/guides/1036
Brett Nordquist (Customer Experience Engineer)

The Only 5 Chrome Extensions I Install

Written on September 15, 2017 by Brett Nordquist

Over the years, I've used Google Chrome as my default browser more than any competitor. A couple of times I ran into issues with a build and switched to Firefox, but that didn't last more than a few months.


Posted in Software | 4 Comments

Read this article at https://www.pugetsystems.com/guides/1013
Wilson Chau (Customer Service Lead)

Family Photo Storage Options

Written on August 28, 2017 by Wilson Chau

I'm not a professional photographer and neither is my wife. Heck, we're not even amateur photographers either. I'd say we're more social photographers. Beyond the occasional spur of the moment, all our pictures are from special occasions like our kid's birth, vacations, birthday parties, etc. I'd imagine many of you are similar. We've amassed thousand of photos throughout the years, and our current method of backing those up is burning them to a DVD. There has to be a better way.



Read this article at https://www.pugetsystems.com/guides/1011
Jeremy Thomas (Technology Consultant)

Purchasing an Uninterruptible Power Supply

Written on August 28, 2017 by Jeremy Thomas

I was recently working on a video project at home when the power suddenly went out. While this is a not common occurrence where I live, it was great to have an Uninterruptible Power Supply save the day and give me time to do a proper save then system shutdown.