Richard Falk (Customer Support)

Microsofts Windows 10 Push

Written on February 5, 2016 by Richard Falk

As many of you have noticed, Microsoft has been pushing really hard to get people to upgrade to it's latest operating system. This is a blog post I wrote to present my take on why they are trying so hard.



William George (Customer Service Lead)

Boot Time Comparison

Written on January 26, 2016 by William George

How quickly a computer boots up doesn't always correspond to how much processing power the system has, or how fast the system drive is. This blog talks a little about what contributes to both faster and slower boot times, with a video comparison.


Posted in Hardware | 1 Comment

Brett Nordquist (Customer Happiness Engineer)

What I Wish I Had Known Part 2

Written on December 29, 2015 by Brett Nordquist

A little over a year ago, I wrote an article titled, "What I Wish I Had Known" that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I've talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer. With that in mind, here are a few more items our customers would change, if they could go back in time:



Jeff Stubbers (Mr. Customer Service)

Traverse Pro Battery Maintenance

Written on December 28, 2015 by Jeff Stubbers

The batteries in our Puget Traverse Pro are lithium-ion (Li-ion) batteries. Throw out everything that you thought you knew about battery charging. Lithium-ion batteries are a completely different animal from how other types of batteries work and are charged, maintained, and stored.


Posted in Hardware | 2 Comments

Jon Bach (President)

Small Business Singularity

Written on December 20, 2015 by Jon Bach

I'm going to coin this transformation as the "small business singularity." If you're a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.



William George (Customer Service Lead)

AMD - Where have all the processors gone?

Written on December 17, 2015 by William George

A brief overview of what has happened with AMD desktop processors here at Puget Systems, over the last several years.



William George (Customer Service Lead)

Gaming PC Hardware Recommendations - Winter 2015/2016

Written on December 11, 2015 by William George

Recommendations for PC gaming computers, covering the four main components that affect performance: CPU, RAM, drive, and video card. Updated for hardware available in late 2015 / early 2016.



Chris Stephens (Manager, Sales & Service)

A Peek Behind the Curtain

Written on December 7, 2015 by Chris Stephens

I had the mission to write a blog post that conveyed how we keep the repeat business of so many of our customers. After writing several drafts, I realized that the post had already been written by our customers -- in the form of personal emails I receive on a daily basis. With their permission, I offer you two emails I have recently received. They do a very good job of summarizing why people keep coming back to Puget Systems.


Posted in Company | 4 Comments

William George (Customer Service Lead)

Windows Backup Options

Written on November 23, 2015 by William George

Backing up your computer is very important. This post covers the various types of backups you can do on a Windows-based PC, with a few specific examples of related software and services.



William George (Customer Service Lead)

Please, please, please - backup your data!

Written on November 13, 2015 by William George

One of the most painful things to hear about from a customer is lost data. Whether it is hours or days of lost work for a business, irreplaceable family photos, or important financial records - data loss hurts. And it can be caused by many things: viruses / malware, file system corruption, physical drive failure, theft, fire, flood… the list goes on. Unfortunately some people don’t think about this till it is too late, so I am here with a public safety announcement: Please, please, please - backup your data!



Brett Nordquist (Customer Happiness Engineer)

The Paradox of Choice

Written on November 4, 2015 by Brett Nordquist

A couple of recent purchases got me thinking about how choice factors into where and how I spend my money. As my Honda Odyssey neared 200,000 miles, I began researching potential replacements. Unlike sedans and trucks, there are only a handful of minivans sold in the US. In fact, there's maybe five that qualify as traditional minivans and they include the Honda Odyssey, Toyota Sienna, Dodge Caravan/Chrysler Town and Country, Kia Sedona, and Nissan Quest.


Posted in Business | 3 Comments

William George (Customer Service Lead)

Product Announcement - New Traverse Mobile Workstation

Written on November 1, 2015 by William George

Over the years I have worked here, our laptop line has changed a lot. We’ve had massive gaming-oriented models with 19-inch screens, tiny 12-inch models for the ultra-portable market, and everything in-between. We even had a touchscreen model for a while, since lots of people asked about that tech… and then it sold only a handful of units. We have just launched another update to our laptops, though, and I wanted to talk for a moment about our direction and goals.



Wilson Chau (Customer Service)

How We Sell Computers at Puget Systems

Written on October 26, 2015 by Wilson Chau

One of the things I love about my job is being able to talk to clients and finding out something interesting about them and their computer needs. The conversation will often involve the merits of purchasing the computer from Puget System which I've discussed before in the past. However, a few recent conversations I've had involved why the client chose to purchase a system from us which I found quite fascinating because they weren't just comparing us to big box retailers, but other PC boutique shop.



 (account manager)

Event Schedule For 2016

Written on October 21, 2015 by

As big as 2015 has been for us here at Puget Systems, we aren't looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.



William George (Customer Service Lead)

Gaming Computers: Different Hardware for Different Genres

Written on October 15, 2015 by William George

Computer games often have varying hardware needs - some are more graphically demanding, others need a more powerful CPU, and some need a mix of both. Such requirements often follow the type or genre which games fit into, and this blog post looks at those common genre-based needs to help gamers figure out what sort of computer hardware will best match their playstyle.



William George (Customer Service Lead)

Windows Media Center running on Windows 10

Written on October 2, 2015 by William George

Microsoft may not offer Media Center on any versions of Windows 10, but that doesn't mean there is no way to get it working...


Posted in Software | 3 Comments

Chris Stephens (Manager, Sales & Service)

An update on us.

Written on September 13, 2015 by Chris Stephens

Sunday is my quiet day. Made more so today, by the fact that our kids (all four of them) went to my parent’s house yesterday for an overnight visit. I set aside Sundays to be a relaxed, stress free day that allows me to recharge. Lately, here at Puget, I have been recommending that practice to everyone on our team. “Why now, in particular?” you may ask. It’s been nuts.


Posted in Company | 10 Comments

William George (Customer Service Lead)

My Privacy Preferences in Windows 10

Written on September 4, 2015 by William George

There has been a lot of talk about privacy concerns in Windows 10 lately, and several good articles have been published covering what settings are available to restrict the amount of information being sent back to Microsoft. I don’t presume to be able to do a better job than any of those authors, but having now had a few customers ask me about this stuff I thought it might be nice to share what settings I personally change on my Windows 10 computers.



Brett Nordquist (Customer Happiness Engineer)

Windows 10 Sales

Written on August 28, 2015 by Brett Nordquist

Nearly every day a customer asks me how Windows 10 is doing in terms of sales. It's usually wise to wait a few months to gauge how a new operating system is performing. As much as Microsoft wants everyone to move to Windows 10, it can take time for the hardware makers to test their products and release updated drivers for a new operating system. Microsoft released Windows 8 to the public just under three years ago. It shouldn't come as a surprise that we didn't see a lot of pent up demand from our customers. We had a few customers who were curious and decided to make the jump, but the vast majority of our customer hit the snooze button on 8 and stuck with 7.



Eric Brown (account manager)

Introduction to Account Management

Written on August 13, 2015 by Eric Brown

In the past year, we have been slowly expanding upon the service we provide here at Puget Systems for our rapidly growing business and government customers. Introducing: Account Management. This new service is designed to give your company an inside man here at Puget Systems and a single point of contact for any need your company might have when working with us.



Brett Nordquist (Customer Happiness Engineer)

In Search of the Best Browser

Written on August 10, 2015 by Brett Nordquist

I have a love/hate relationship with browsers. And by browser I mean Google Chrome. There's not another program on my computer I use more than Chrome. I live in Chrome. But it also frustrates me more than any other program. A few years ago I would have launched a dozen separate programs in order to do my work. Today, every tool I need to do my job for Puget Systems, with the exception of a VOIP program, is rendered through Chrome. So when Chrome gives me problems it affects a lot more than just browsing Facebook or Reddit.


Posted in Software | 5 Comments

Jon Bach (President)

If Processors Were Cars

Written on August 8, 2015 by Jon Bach

Around Puget Systems, I think it is pretty common knowledge that I can't turn down a good comparison between PCs and automobiles. I talk about car branding, car service, car problems...I make a lot of analogies. I think it is because I appreciate cars, but I am definitely not an expert in that field. Making car analogies helps me see the PC industry from the outside...from the customer perspective.



Jeff Q. Stubbers (Mr. Customer Service)

What size are your computers?

Written on July 30, 2015 by Jeff Q. Stubbers

We thought it may be helpful to see some images of some of our most popular available cases all in one location, next to common items to provide a better sense of scale. I hope this helps give you a better idea of scale for these different systems and their cases.


Posted in Hardware | 1 Comment

Brett Nordquist (Customer Happiness Engineer)

My 4-Month Test Drive of Windows 10

Written on July 23, 2015 by Brett Nordquist

We are now less than a week away from official arrival of Windows 10: the operating system that's so extraordinary, Microsoft to give it a higher number. I've been the unofficial guinea pig at Puget Systems running Windows 10 Insider Preview builds for over four months now. In the past, I've installed beta builds of Windows in a VM or setup a dual boot system giving me an eject button in case of disaster. But that's not what I did with Windows 10. Instead, I went five blades. No VM, no dual-boot, no parachute.



William George (Customer Service Lead)

Windows 10 - What to Consider Before Upgrading

Written on July 21, 2015 by William George

Windows 10 is available as a free upgrade for computers running Windows 7 and 8.1 through July of 2016. Many people are going to want to upgrade as soon as possible, but there may be some reasons to hold off from jumping on the bandwagon right away... or at least worth considering before you take the plunge.