Brett Nordquist (Customer Happiness Engineer)

Why Puget Systems is like my Favorite Coffee Shop

Written on May 12, 2017 by Brett Nordquist

If you enjoy good coffee and are traveling through the southwesternmost corner of Utah, you'll have to stop at Jazzy's. You'll find they make a great cup of coffee, but you won't find their website. They don't have one. No drive-thru either.



Jon Bach (President)

On Culture and Unspoken Rules

Written on May 9, 2017 by Jon Bach

We believe that computers should be a pleasure to purchase and own. They should get your work done, and not be a hindrance. How do we keep that experience mission as we grow?



Brett Nordquist (Customer Happiness Engineer)

Buried by Storage Options

Written on April 28, 2017 by Brett Nordquist

It's 10 PM on a school night, and I know where my kids are, but not my files. It all started when the post office delivered a manila envelope, sealed with enough packing tape to wrap a small country. That was the first clue that my father was the sender.



Brett Nordquist (Customer Happiness Engineer)

Dear Microsoft

Written on April 14, 2017 by Brett Nordquist

Dear Microsoft, Windows and I go back a lot of years together. Too many to count, but let's just say my first PC gave me the choice to login to Windows 3.11 or MS-DOS. While our relationship has been mostly great (XP, 7), it's also been bumpy (ME, Vista) at times. But I've stuck with Windows as my primary computing platform because it's versatile, familiar and supports the programs I rely on each day.


Posted in Business | 4 Comments

Wilson Chau (Customer Service Lead)

Thunderbolt with PCs

Written on April 9, 2017 by Wilson Chau

We have recently an influx of Mac users wanting to migrate to PC but they generally have a few concerns. The first is having to learn Windows. The other is having Thunderbolt support. Let's see how we address those issues.



Brett Nordquist (Customer Happiness Engineer)

Tale of Two Micro-Engagements

Written on April 7, 2017 by Brett Nordquist

As I've mentioned before, I live in Southern Utah. But I travel to the offices of Puget Systems a few times each year. This gives me the opportunity to interact with a number of companies over a short period of time. Some marketers call these short interactions with customers micro-engagements. They might be short in duration, but smart companies understand how important they are in keeping customers happy.


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Geno Rosario (Customer Support)

AppleCare vs Puget Systems Service

Written on April 7, 2017 by Geno Rosario

How does Puget Systems stack up against AppleCare?


Posted in Service | 0 Comments

William George (Puget Labs)

SSD vs HDD - Responsiveness Comparison

Written on April 4, 2017 by William George

Everyone knows that solid state drives are much faster than magnetic hard drives, but just how much of a difference does it make when using typical applications in Windows? We made a video to demonstrate!


Posted in Hardware | 0 Comments

William George (Puget Labs)

Windows 7: The End is Nigh

Written on March 16, 2017 by William George

Windows 7 updates are being limited by Microsoft on the latest processor platforms, and in combination with the other issues we've seen lately when installing Windows 7 we are now only listing it as an option on well-supported configurations... until we run out of licenses, then it's over.



Brett Nordquist (Customer Happiness Engineer)

In Search of Competition

Written on March 10, 2017 by Brett Nordquist

While speaking to our customers, I'm often asked why we don't carry a specific brand or type of product. For example, AMD recently released a CPU called Ryzen that competes with Intel CPUs. AMD is positioning these chips as comparable to Intel's offerings but at a lower price. Some customers are interested in how these new chips stack up.


Posted in Business | 4 Comments

Brett Nordquist (Customer Happiness Engineer)

I Got Schooled by a Group of 7th Graders

Written on February 17, 2017 by Brett Nordquist

If you're feeling overconfident in your public speaking skills, step into a class full of 7th graders. They are a tough crowd. That's what I did last week when my daughter's "Career & Technology" teacher asked me speak to her class about my work in technology. I prepared a 15-minute presentation that covered my years at Microsoft, a couple of startups, and positions at Puget Systems.



Brett Nordquist (Customer Happiness Engineer)

A Lesson I Learned at Microsoft

Written on February 3, 2017 by Brett Nordquist

Before I came to Puget Systems I worked for a number of small companies and one large one: Microsoft.


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Brett Nordquist (Customer Happiness Engineer)

Bring On The New Year

Written on January 20, 2017 by Brett Nordquist

The start to a new year is a good time to review your PC. Last weekend I pulled out my desktop PC and performed the following:



 (Solutions Program Manager)

Event Schedule For 2017

Written on January 17, 2017 by

In 2017, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we are working with many user groups this year and have a big tradeshow calendar lined up. Are there any events that we should attend that aren't on this list? Let us know!



Alicia Menson (administrative assistant)

Puget Systems 4th Quarter Newsletter

Written on December 28, 2016 by Alicia Menson

Welcome to Puget Systems first quarterly newsletter! We want to share with you the new and exciting things that are happening with us.



Brett Nordquist (Customer Happiness Engineer)

Reducing Distractions

Written on December 20, 2016 by Brett Nordquist

A few years ago, the owner of Puget Systems told me about a product that had helped him focus on his work. I'd been feeling less productive and more distracted when trying to work, so I decided to install the application he recommended which is called Rescue Time. I installed the free version, and let it do its thing in the background.



Brett Nordquist (Customer Happiness Engineer)

My 5 Favorite Products of 2016

Written on December 9, 2016 by Brett Nordquist

With 2016 coming to end, I thought it would be interesting to look back at some of my favorite products of the last year. I prefer products that seamlessly blend into my life. That means they shouldn't require a lot of updates or ask me to change my behavior very much in order to enjoy them. With that in mind, here are five of my favorite products of 2016:



Wilson Chau (Customer Service Lead)

Update Woes!

Written on December 7, 2016 by Wilson Chau

I had a client who recently contacted me over the weekend in a bit of a panic because he had just upgraded to the latest Adobe Premiere CC 2017 and that caused him some grief.



Ruben Romero (Production Technician)

GPU Sag

Written on November 28, 2016 by Ruben Romero

How the weight of a video card can affect a PCIe slot


Posted in Hardware | 0 Comments

Brett Nordquist (Customer Happiness Engineer)

Visiting Supercomputing 2016

Written on November 25, 2016 by Brett Nordquist

I made the trek to Salt Lake City to attend the Supercomputing conference. I've attended conferences both large and small going back 20 years, but nothing could prepare me for what I saw at Supercomputing. If you're not familiar with Supercomputing, it's an annual conference where scientists, researchers, and engineers gather to discuss high-performance computing, network storage and related technologies.



Nick Krader (Repair Technician)

When stock solutions just won't cut it

Written on November 16, 2016 by Nick Krader

Thought and work behind getting a problem fixed with one of our bigger chassis.


Posted in Hardware | 0 Comments

Brett Nordquist (Customer Happiness Engineer)

Person to Person

Written on November 11, 2016 by Brett Nordquist

Yesterday, I awoke to the sound of my phone buzzing on the nightstand. I answered it assuming it was another automatic message from one of the schools my kids attend. But this time I was jolted awake when the person on the line said, "Your bank account has been hacked." I grabbed my phone, punched the app to my bank and there it was: my account had been drained.


Posted in Business | 3 Comments

Nick Krader (Repair Technician)

[BuildLog] 10Core i7 Workstation

Written on November 3, 2016 by Nick Krader

A series showing the assembly process of customer machines here at Puget Systems. This time is an i7 with Quadro GPU inside a Fractal Define R5.


Posted in Hardware | 0 Comments

Brett Nordquist (Customer Happiness Engineer)

Backup Your Critical Data in 5 Minutes

Written on October 28, 2016 by Brett Nordquist

At least once a year, I take a call from a friend or family member who is despondent because they've lost pictures or video or other critical data stored on their computer. Sometimes they accidentally delete a file or a directly. Or worse, a hard drive dies, taking all their data to the grave. I listen and try to have empathy. I really do, yet I can usually predict the answer to the question I'll ask next: "Did you have a backup of your files?" It's probably a good thing they are explaining their situation to me over the phone when they tell me, no, they did not have a backup.



Brett Nordquist (Customer Happiness Engineer)

Good, Better, Best

Written on October 14, 2016 by Brett Nordquist

A few weeks ago, I managed to get three kids in the van. On this morning, I wouldn't have to speed to get them to school on time, but I was cutting it close. I slammed my door shut, hit the button to open the garage door and turned the key in the ignition. Nothing.


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