Eric Brown (account manager)

The Growing Puget Systems Community

Written on April 28, 2016 by Eric Brown

If you’ve been following us over the past few months you are probably well aware that we have been travelling quite a bit and have a lot of new projects going on. In fact, since the beginning of the year, we have travelled approximately 15,000 miles.. So what have we been up to?



 (Customer Service)

It's the Personal Touch

Written on April 22, 2016 by

Puget Systems is growing and as we continue to add more staff and infrastructure, we never want to be so large that we forget what makes us a great company. It’s the relationship we have with our clients. The personals touch we deliver time and time again. The experience we provide when you purchase a system from us that makes you always want to come back to us for all your computer needs.



Alicia Menson (administrative assistant)

Working at Puget is Worth It

Written on April 5, 2016 by Alicia Menson

Hi. My name is Alicia and I am one of the newer employees here at Puget. I am the administrative assistant and the first person people see when they enter our office or speak to over the phone.



Richard Falk (Customer Support)

CPU Coolers and My Experiment

Written on March 30, 2016 by Richard Falk

In order to double check the accuracy of Noctua's Cpu cooler product we put its specifications to the test. This will explain CPU coolers and what we found.



William George (Customer Service Lead)

NVIDIA ShadowPlay - GPU Accelerated Recording and Streaming

Written on March 29, 2016 by William George

A brief overview of software from NVIDIA to record or live-stream games (or other content), using a GeForce graphics card to handle the video encoding in real time with minimal impact on performance.



Jeff Q. Stubbers (Mr. Customer Service)

When will my system arrive?

Written on March 18, 2016 by Jeff Q. Stubbers

Explanation of delivery days.



Christopher Lee Crader (Customer Support)

Having an Opinion

Written on March 8, 2016 by Christopher Lee Crader

What does it take to provide good customer service? Among other things, it's having an informed opinion, and actually expressing that to a customer.



Brett Nordquist (Customer Happiness Engineer)

Improvement Through Feedback

Written on February 28, 2016 by Brett Nordquist

For nearly three years now I've been calling our customers after they purchase a computer. I don't work off a script and no two calls are the same. I might call to check in to make sure your new computer arrived safely. I might call to see if you're happy with your purchase after you've had a few weeks to run the new system through its paces. And I'll be honest, sometimes I call customers to shoot the breeze. A few weeks ago, I called a man who was on his way up the mountain to plant his skis into fresh powder. I told him I lived in Utah, and we spent the next 10 minutes talking about our favorite ski resorts.


Posted in Business | 0 Comments

William George (Customer Service Lead)

Upgrading to Gigabit Fiber Internet

Written on February 26, 2016 by William George

I recently upgraded my home internet connection, and I now officially have the fastest internet of anyone here at Puget Systems - even faster, technically, that our connection at the office. What did I get, you ask? CenturyLink 1 Gigabit Fiber Internet. Here is my account of how installation went, and my experiences with it so far.



William George (Customer Service Lead)

Chassis Size Comparison Video

Written on February 11, 2016 by William George

Video overview of the standard cases used for Puget Systems computers, as of early 2016. Narrated by William.


Posted in Hardware | 0 Comments

Richard Falk (Customer Support)

Microsofts Windows 10 Push

Written on February 5, 2016 by Richard Falk

As many of you have noticed, Microsoft has been pushing really hard to get people to upgrade to it's latest operating system. This is a blog post I wrote to present my take on why they are trying so hard.



William George (Customer Service Lead)

Boot Time Comparison

Written on January 26, 2016 by William George

How quickly a computer boots up doesn't always correspond to how much processing power the system has, or how fast the system drive is. This blog talks a little about what contributes to both faster and slower boot times, with a video comparison.


Posted in Hardware | 1 Comment

Brett Nordquist (Customer Happiness Engineer)

What I Wish I Had Known Part 2

Written on December 29, 2015 by Brett Nordquist

A little over a year ago, I wrote an article titled, "What I Wish I Had Known" that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I've talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer. With that in mind, here are a few more items our customers would change, if they could go back in time:



Jeff Stubbers (Mr. Customer Service)

Traverse Pro Battery Maintenance

Written on December 28, 2015 by Jeff Stubbers

The batteries in our Puget Traverse Pro are lithium-ion (Li-ion) batteries. Throw out everything that you thought you knew about battery charging. Lithium-ion batteries are a completely different animal from how other types of batteries work and are charged, maintained, and stored.


Posted in Hardware | 2 Comments

Jon Bach (President)

Small Business Singularity

Written on December 20, 2015 by Jon Bach

I'm going to coin this transformation as the "small business singularity." If you're a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.



William George (Customer Service Lead)

AMD - Where have all the processors gone?

Written on December 17, 2015 by William George

A brief overview of what has happened with AMD desktop processors here at Puget Systems, over the last several years.



William George (Customer Service Lead)

Gaming PC Hardware Recommendations - Winter 2015/2016

Written on December 11, 2015 by William George

Recommendations for PC gaming computers, covering the four main components that affect performance: CPU, RAM, drive, and video card. Updated for hardware available in late 2015 / early 2016.



Chris Stephens (Manager, Sales & Service)

A Peek Behind the Curtain

Written on December 7, 2015 by Chris Stephens

I had the mission to write a blog post that conveyed how we keep the repeat business of so many of our customers. After writing several drafts, I realized that the post had already been written by our customers -- in the form of personal emails I receive on a daily basis. With their permission, I offer you two emails I have recently received. They do a very good job of summarizing why people keep coming back to Puget Systems.


Posted in Company | 4 Comments

William George (Customer Service Lead)

Windows Backup Options

Written on November 23, 2015 by William George

Backing up your computer is very important. This post covers the various types of backups you can do on a Windows-based PC, with a few specific examples of related software and services.



William George (Customer Service Lead)

Please, please, please - backup your data!

Written on November 13, 2015 by William George

One of the most painful things to hear about from a customer is lost data. Whether it is hours or days of lost work for a business, irreplaceable family photos, or important financial records - data loss hurts. And it can be caused by many things: viruses / malware, file system corruption, physical drive failure, theft, fire, flood… the list goes on. Unfortunately some people don’t think about this till it is too late, so I am here with a public safety announcement: Please, please, please - backup your data!



Brett Nordquist (Customer Happiness Engineer)

The Paradox of Choice

Written on November 4, 2015 by Brett Nordquist

A couple of recent purchases got me thinking about how choice factors into where and how I spend my money. As my Honda Odyssey neared 200,000 miles, I began researching potential replacements. Unlike sedans and trucks, there are only a handful of minivans sold in the US. In fact, there's maybe five that qualify as traditional minivans and they include the Honda Odyssey, Toyota Sienna, Dodge Caravan/Chrysler Town and Country, Kia Sedona, and Nissan Quest.


Posted in Business | 3 Comments

William George (Customer Service Lead)

Product Announcement - New Traverse Mobile Workstation

Written on November 1, 2015 by William George

Over the years I have worked here, our laptop line has changed a lot. We’ve had massive gaming-oriented models with 19-inch screens, tiny 12-inch models for the ultra-portable market, and everything in-between. We even had a touchscreen model for a while, since lots of people asked about that tech… and then it sold only a handful of units. We have just launched another update to our laptops, though, and I wanted to talk for a moment about our direction and goals.



Wilson Chau (Customer Service)

How We Sell Computers at Puget Systems

Written on October 26, 2015 by Wilson Chau

One of the things I love about my job is being able to talk to clients and finding out something interesting about them and their computer needs. The conversation will often involve the merits of purchasing the computer from Puget System which I've discussed before in the past. However, a few recent conversations I've had involved why the client chose to purchase a system from us which I found quite fascinating because they weren't just comparing us to big box retailers, but other PC boutique shop.



 (account manager)

Event Schedule For 2016

Written on October 21, 2015 by

As big as 2015 has been for us here at Puget Systems, we aren't looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.



William George (Customer Service Lead)

Gaming Computers: Different Hardware for Different Genres

Written on October 15, 2015 by William George

Computer games often have varying hardware needs - some are more graphically demanding, others need a more powerful CPU, and some need a mix of both. Such requirements often follow the type or genre which games fit into, and this blog post looks at those common genre-based needs to help gamers figure out what sort of computer hardware will best match their playstyle.