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Wilson Chau (Customer Service Manager)

Target and the Out-of-Box Experience

Written on March 31, 2020 by Wilson Chau
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In my family, my wife and I have our roles. To name a few, I mow the lawn, wash the dishes, and clean the bathroom while she does the laundry, shops for groceries, and keeps track of family schedules.

My wife also buys the furniture, but she makes me put it together. Secretly, I don’t mind because that means I don't have to watch the kids and usually I put on a TV show or watch a movie as I put the furniture together. The one thing I do hate though is when all I get is a bag full of screws and parts. Sometimes the screws look so similar I end up using the wrong screws during a particular step or I complete the build only to find out I have more parts than I should. Anyone who has ever put together furniture knows what I mean!

However, recently, my wife ordered a cabinet from Target and the parts came package like this:

Parts Package

Absolutely brilliant! No guessing which screws to use during each step. No concerns about missing a part during a particular step. Once the step is done, that section should be empty. The package even includes a spare parts section. I can’t tell you how much of a time saver this was! I had plenty of time left over to watch the TV shows I'd put on.

That’s the type of out of box experience I like to see. We’ve got a group here at Puget Systems working on improving our out of box experience as well too. I’m hoping we can deliver the same “WOW” factor the next time you receive your computer system from us.

Why Choose Puget Systems?


Built specifically for you

Rather than getting a generic workstation, our systems are designed around your unique workflow and are optimized for the work you do every day.

Fast Build Times

By keeping inventory of our most popular parts, and maintaining a short supply line to parts we need, we are able to offer an industry leading ship time of 7-10 business days on nearly all our system orders.

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We make sure our representatives are as accessible as possible, by phone and email. At Puget Systems, you can actually talk to a real person!

Lifetime Support/Labor Warranty

Even when your parts warranty expires, we continue to answer your questions and even fix your computer with no labor costs.

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Tags: experience, expectations, impression