Jon Bach (President)

What is the value of a quality PC?

Written on September 26, 2010 by Jon Bach
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This evening, I came across a forum thread online, in which users of electronic trading workstations were comparing Puget Systems to other PC builders (mainly bargain basement PC builders). An owner of one of our PC's posted the following:

"I paid a $600 premium for my last computer from Puget. Since I typically keep a computer for about three years, I'm paying about 55 cents a day extra to have super reliable trading machines backed up by great customer service. For me, it's worth it because computer problems mean time away from trading and/or time away from my wife and kids. Everybody has to make his own price/value decision."

I love the thought process!

Now, we shouldn't be $600 more than even the most bargain of competitors when compared apples to apples, but that's not my point. No matter the premium, with a simple home PC for internet and email, there might not be hard costs associated with downtime. But for professional workstations and servers, the cost of downtime can very quickly eclipse the original cost of the PC. Even if you have redundancy that keep your operation afloat, you still have time and money to devote to solving any PC issues you encounter.

I've talked before and we've posted hard facts about the wide variation in component reliability alone. Add to that our exhaustive quality control, our thermal imaging able to predict failures before symptoms occur, and our 100% USA-based lifetime technical support, and you have the makings of a PC that is on an entirely different level of reliability.

What is that time worth to you?

Paul

I am not a computer tech and not very good at finding/fixing problems. Since I am retired and no longer able to get help at work with a computer problem, quality is very important to me. Ex. Recently my computer would not boot up not even in safe mode. After doing some troubleshooting I discovered that E drive was corrupt. I disconnected it and the computer booted up. I just got lucky finding that problem. I still don't understand why E drive caused the computer not to boot up.

Posted on 2010-09-27 16:20:21
HappyCamper

I'm on my second Puget Systems pc and it is rock solid. My first PS pc is over 4 years old and is doing second duty as media pc machine, while my latest Puget workstation is working fabulously for media creation (video editing, web/graphic design).

I'm not affiliated in anyway with Puget Systems, but would recommed them to anyone (and I do!). Keep rockin' the custom PC world!

Posted on 2010-09-27 16:45:42

@Paul: Would it start to boot into Windows, or not at all? If not at all, then it was probably a boot order issue, and if you take your E: out of your boot order, it might solve that issue. In any case, if the drive is failed, then it isn't unexpected that it will cause problems when installed. If it isn't totally failed, you might be able to continue to use it if you run chkdsk on the drive. I can't find any records in our system of a Paul with a corrupt E drive, so I take it this is not a Puget Systems PC?

Posted on 2010-09-27 18:01:44

My first PS PC is 4 yrs old and now being used by my husband. I had to get a new one in Feb. because my new DSLR has 25 MB files and the old one was too slow. My time is valuable and the new one processes my images very fast in Lightroom and CS5. Most of our computers since 1994 have been custom built and I am able to add or upgrade components easily as they are standard, not proprietary. I've never had a serious problem with a Puget System and a problem with a storage drive that failed the first week was taken care of right away with a replacement.

Posted on 2010-09-27 19:08:42