Most Popular Guides

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Malware and Virus Removal Guide

Written on May 28, 2015 by Richard Falk Popular

Here at Puget Systems Support, we find that people have trouble with popups, malware, or viruses from time to time. We have created these two guides to walk you through removing those offenders using free tools available online.


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Using System Image Recovery

Written on February 17, 2015 by Christopher Crader Popular

This is a guide which shows how to use the System Image Recovery feature of Windows 7 and Windows 8. It's meant to be used with the Restore DVDs we make using the built in imaging utility in Windows.


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Overclocking Failed Errors

Written on August 6, 2012 by Christopher Crader Popular

Overclocking Failed is a common error message given by Asus motherboards. This error message is misleading and scary. Luckily, the fix is actually pretty quick and easy!


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Computer does not turn on

Written on May 26, 2011 by Popular

This troubleshooting guide will help you to fix the most common problems that keep your computer from turning on. Answer each question carefully, even though the questions are very simple in the beginning!


Recent Guides

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Preventative Maintenance: Dusting out your computer

Written on July 2, 2015 by Richard Falk

About once a year or so, you will want to clear out the dust that is in your computer as preventative maintenance to make sure your computer is running properly. Here are some tips for cleaning out the dust in your desktop or laptop.


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Reversing front panel door of Fractal Define R5

Written on July 1, 2015 by Richard Falk

Here at Puget Systems Support, one question we get asked pretty often is how to reverse the door on the Fractal Define R5. Here is a step by step video showing how to make that change.


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How to install or replace a modular power supply

Written on April 28, 2015 by Richard Falk

This is a video showing you, step by step, how to replace a fully modular power supply


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Traverse Pro 17 (M765i): Removing the keyboard and accessing secondary RAM slots

Written on April 7, 2015 by

This video will show you how to remove your keyboard as well as accessing the secondary ram slots underneath the keyboard on your Traverse Pro 17in.


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Configuring Bitlocker in Windows

Written on March 25, 2015 by Christopher Crader

A TPM module allows you to encrypt your hard drive with Microsoft Bitlocker. This article shows you how to set up Bitlocker in Windows.


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Installing and Configuring a TPM and BitLocker

Written on March 13, 2015 by Christopher Crader

The goal of this guide is to discuss how to install and configure a TPM (Trusted Platform Module) for use with Microsoft's BitLocker functionality. The process is fairly straightforward, but you want to make sure it's done correctly so that your information is secure. BitLocker is a feature which allows for the encryption of the entirety of the data on a drive. It's beneficial in that it ensures only those who have the correct key for the encrypted data are allowed access to it. It is even more secure with the addition of a TPM instead of having to manually insert an unsecured thumb drive or manually enter a key.


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Replacing a front case fan on the Fractal Design Arc MIDI R2

Written on February 11, 2015 by

It can be tricky getting to the front fans on the Fractal Design Arc MIDI R2. This is an instructional video showing you the step by step guide for adding or removing a front case fan.


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Traverse Pro 17 (M765i): Add or remove secondary hard drive/optical

Written on January 24, 2015 by Richard Falk

This video will show you how to add or remove an optical(CDROM) or secondary hard drive from your Traverse Pro 17.


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Disabling the Fractal R4 power LED/ Removing acrylic fan holder

Written on July 23, 2014 by Richard Falk

We have had some customers report that the power LED on the on the Fractal Design Define R4 is too bright for their liking. This is a video that will show you how to disable the power LED. This video also shows you how to remove an angled acrylic fan holder.


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Computer clock losing time

Written on June 26, 2014 by Richard Falk

Does your clock constantly drift to an inaccurate time/date? Our guide will help you hunt down the source of the problem and fix it!


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7 Signs You May Have A Virus

Written on March 3, 2014 by Brett Nordquist

Our customers occasionally call us with questions about a virus or malware they've heard about. They want to make sure their computer hasn't been compromised, but they aren't sure what symptoms to look for. We designed this article to help you determine if your computer has been compromised.


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Attaching a Wifi Antenna

Written on February 27, 2014 by Brett Nordquist

At Puget Systems we offer a number of motherboards, some of which include wireless networking capabilities. This is often referred to as 802.11 A/B/G/N or AC.


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Fractal Design Define R4: Reseating front panel connections

Written on February 19, 2014 by

This is a video that will show you how to reseat the front panel USB and fan connections on the Fractal Design Define R4.


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Data Migration with Intel SSDs

Written on August 15, 2013 by Micah Musick

A short support guide on how to clone your hard drive to a new Intel SSD using the Intel Data Migration Software


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Sharing Made Easy With Windows HomeGroup

Written on August 12, 2013 by Brett Nordquist

Networking two more more PCs can be one of the most frustrating tasks of ownership. For years, many users emailed documents back and forth to themselves because getting to computers networked together was so cumbersome. Microsoft must have been listening to frustrated customers because they released a nifty feature called HomeGroup that allows a group of PC connected to a home network to share pictures, videos, documents, music and printers with other people in your HomeGroup.


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Backup Options Included With Windows 7

Written on July 21, 2013 by Brett Nordquist

Microsoft Windows includes a number of built in backup options, and there are a lot of free and commercial backup utilities available as well. Add in dozens of various online backup services, and itís no wonder why many people are confused about which option best suits their their needs.


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Save Time With Ninite App Installer

Written on July 16, 2013 by Brett Nordquist

One of the most time consuming parts of purchasing a new computer is installing all your programs. Itís not always easy to remember what programs you had installed, but one trick I've used on Windows is to open Control Panel, click on Uninstall or Change a Program, maximize the windows and take a screenshot that shows a list of all installed programs.


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Migrating Data From Old to New PC

Written on July 14, 2013 by Brett Nordquist

The excitement that comes from taking delivery of a new computer can be quickly tempered when faced with the task of reinstalling programs and moving all your files from the old PC to the new model. Iíve setup half a dozen new computers of my own and understand how overwhelming it can be. There are some tasks that havenít change much over time, but others are much easier today due to new products and increased internet speeds.


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Puget B550i Component Replacement Guide

Written on April 17, 2013 by Matt Bach

This guide gives step-by-step instructions for removing and installing various components into the Puget B550i laptop. This also applies to the Sager NP2252 as well as the Pro-Star/Clevo W25AEU.


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THX TruStudio Pro on Puget Traverse Laptops

Written on April 13, 2013 by William George

Many of our laptops come with software for optimizing the way the built-in speaker sound. However, this software - at its default settings - can negatively affect the way audio sound over headphone or external speakers. This article talks about why we use it, and how to resolve any negative impact it is having on your use of other audio output devices.


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Puget V752i/V552i Component Replacement Guide

Written on April 12, 2013 by Matt Bach

This guide gives step-by-step instructions for removing and installing various components into the Puget V752i and V552i laptop. This also applies to the Sager NP6350 and NP6370 as well as the Pro-Star/Clevo W350ETQ and W370ET.