Most Popular Guides
Helpful Hints for Wireless Devices & Peripherals
Written on January 15, 2019 by Jon Allman PopularAs manufacturers offer more devices and peripherals that are wireless, we have seen an increase in the number of our customers who report running into various communication / connection issues with such devices. In this article, I will provide some general information about wireless connections, share common causes for these issues, and offer some solutions.
How to Enable and Test NVIDIA NVLink on Quadro and GeForce RTX Cards in Windows 10
Written on October 26, 2018 by William George PopularNVLink is enabled in different ways depending on what video cards you have, so we have compiled instructions for multiple GeForce and Quadro models. Once you've gone through those steps, though, it can be helpful to have a quick way to test and make sure it is working. We have put together a small program that does just that - and reports which video cards in a system are connected via NVLink as well as how much bandwidth they have between them.
The Puget Systems Repair Experience: What You Can Expect
Written on June 21, 2018 by Ken Colorossi PopularAll Puget Systems come with lifetime labor and support. Although we hope that you never have to send your system in to be repaired there maybe be a time when you do. This article was created in an effort to show you what to expect when you do have to send your system in for repair.
When to use Windows 10 Recovery Options
Written on May 25, 2018 by Ben Nelson PopularExperiencing the well known blue screen of death, dramatic slowdowns, software instability, or simply want to know your options for restoring your Windows 10 system? This article will go over the recovery options available within Windows 10 to return your system to a stable point. Knowing WHICH restore option to use to when, will help get your system back up and running quickly and efficiently.
How To Select The Right Uninterruptible Power Supply (UPS) For Your Computer
Written on May 24, 2018 by John Hunkler PopularAn uninterruptible power supply, also called a UPS system or UPS battery backup, protects connected equipment from power problems and provides battery backup power during electrical outages. This article explains the differences between UPS models and aims to help users select the right UPS for their computer system.
How to Use Restore from the USB Tools & Recovery Drive (2018 or Later)
Written on January 11, 2018 by Nick Krader PopularThis guide covers how to restore Windows - and the drive it is installed on - to factory conditions, for Puget Systems computers built in 2018 or later. Methods are included for both systems that can boot into Windows and those which cannot. Please note that following these instructions will wipe all data on the primary drive, so back up any data you care about before proceeding!
So You Want To Update Your BIOS?
Written on November 3, 2017 by PopularWe often get inquiries here in our Support department on whether or not to update motherboard BIOS. This article has been created to offer a short history lesson on what the BIOS actually are, to help users understand our viewpoint on whether or not updating the BIOS is a good idea and to provided step-by-step instruction on how to perform BIOS updates (when necessary) on some of our most commonly used boards.
Installing Windows 10 with a Microsoft Windows 10 USB Key
Written on August 18, 2016 by PopularThis article describes the process of installing and setting up a new clean installation of windows, or an upgrade install from a Pre-made Windows 10 USB key that has been supplied by Microsoft. It also includes information on using the media creation tool for upgrading.
How to Use Restore from the USB Tools & Recovery Drive (Win10 2017 or Earlier)
Written on November 11, 2015 by PopularYour Windows 8 or 10 system came with a restore utility built into the Tools thumb drive. It's a great utility, but not entirely straightforward to use. This guide walks you through how to use it.
Overclocking Failed Errors
Written on August 6, 2012 by PopularOverclocking Failed is a common error message given by Asus motherboards. This error message is misleading and scary. Luckily, the fix is actually pretty quick and easy!
Computer does not turn on
Written on May 26, 2011 by Jon Bach PopularThis troubleshooting guide will help you to fix the most common problems that keep your computer from turning on. Answer each question carefully, even though the questions are very simple in the beginning!
Recent Guides
Useful Software Utilities
Written on November 20, 2018 by Ben NelsonPuget Systems support department utilizes several applications to help troubleshoot our computers. Some of the popular applications we keep in our tool belt include: Openhardware Monitor, WhoCrashed, WinDirStat, and Ccleaner.
Image artifacts with RTX 2080 in Photoshop CC 2018
Written on September 24, 2018 by Matt BachWe currently know of at least two actions in Photoshop CC 2018 that cause image artifacts with the new RTX 2080 series video cards.
Many Adobe applications will soon require Windows 10 (ver 1703) or newer
Written on September 12, 2018 by Matt BachThe next major update to Adobe Media Encoder, After Effects, Audition, Character Animator, Prelude, and Premiere Pro will no longer support Windows 7, Windows 8, or even older versions of Windows 10. We will step through how to check if you will be affected and what you can do to fix it.
Resolving NVIDIA Quadro OpenGL Kernel Exception
Written on August 10, 2018 by Jon AllmanIf you are encountering an OpenGL crash due to kernel exception error code: 3 (subcode 2), then check out this article for a solution!
Failing to Update to Windows build 1803?
Written on July 27, 2018 by Geno RosarioThis article will hopefully help in getting past the Windows 1803 Install hurdle.
Windows 10 Drive Partitions
Written on July 9, 2018 by Ben NelsonHave you ever wondered why your hard drive is split up into different partitions? This article will explain in depth the different kinds of drive partitions, how to split up a drive into different sections, and what partitions to expect when installing and operating in Windows 10.
How to Disable USB Selective Suspend
Written on June 29, 2018 by Jon AllmanAre you having trouble with your USB devices not being recognized after your system wakes up from sleep mode? Check out this guide where we cover the Windows USB Selective Suspend feature and how to disable it.
How To Remove The Puget Tools Application
Written on June 20, 2018 by Chad WarmenhovenThe Puget Tools application is installed on all Puget computers built after 01/01/2018. If you do prefer to remove this application, this guide will help you do so.
Audio Issues Associated with Windows 10 (Builds 1709 & 1803)
Written on June 15, 2018 by Geno RosarioThis article goes over some issues we've discovered recently related to Windows Builds 1709, 1803, & audio-related issues.
Failure transferring large blocks of data between Glyph drive and internal HDD
Written on June 12, 2018 by Chad WarmenhovenRecently we have noticed an issue when transferring data between mechanical drives and the Glyph Studio Raid external device. Specifically the issue pertains to large folders with numerous subfolders. In our initial testing it would appear that the data size is irrelevant beyond a few GB and mostly revolves around the number of subfolders.
How to switch from a Microsoft account to a local user in Windows 10
Written on June 12, 2018 by Chad WarmenhovenIf you accidentally set up a Microsoft account instead of a local user and would like to reverse this, this article is perfect.
How To Manually Install Windows 10 Updates
Written on June 1, 2018 byMost of the time, Windows 10 will keep itself up to date - but if you run into a situation where an update is not available, or not applying automatically, there are ways to manually download and apply patches. This article will outline those options.
Setting up multiple monitors in Windows 10
Written on May 22, 2018 by Jon AllmanHave you plugged in a second or third display and need to set it up? Check out this guide where we cover how to configure multiple displays in Windows 10.
[FIXED] Watchdog DPC Violation Error with Multiple NVIDIA GPUs
Written on May 11, 2018 by Ken ColorossiIn this article, we discuss an issue we have been seeing with triple or quad NVIDIA GPU configurations. When running a GPU and CPU heavy workload, it will cause the system to crash and give the DPC_WATCHDOG_VIOLATION error or "blue screen of death". We have included an instructional video outlining a work around we have found to resolve this issue. We are also currently coordinating with NVIDIA on a permanent fix. Updates will be published to the article as they become available.