Business

The Right Tool

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A few months ago my car wouldn’t start. I narrowed the problem down to the starter motor. After doing a little research online, I decided I could perform the repair myself. I ordered the motor and expected the replacement to take a couple of hours.

If you’ve ever replaced a starter engine, you know that getting to the starter is often the most time consuming part of the project. It didn’t take long to realize the tools I had on hand were not tailored for the job.

I’m a lot more comfortable around computers than I am cars. But I figured with detailed instructions in hand, I’d have my car up and running soon. That wasn’t the case.

First Impressions

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I recently had two experiences while shopping for groceries that I want to share. I do most of the grocery shopping for our family in the evenings when the crowds are lighter and the kids are in bed.

I decided to try the largest grocery store in the area. Inside is a deli, bank, pharmacy and coffee shop. This store is open 24 hours. I entered the store around 9 pm, grabbed a cart and made my way down the aisles. I was especially impressed with the bakery, but when I got to the produce area, I noticed most sections were covered with large tarps. It felt like a game of hide-and-seek trying to find the gala apples and seedless grapes, but I managed to find what I came for and headed towards the checkout stands.

Like a Spoiler on a Honda Civic

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On my way in to work today, I was passed by a small blue Honda Civic. It raced and weaved through traffic, sporting a bolt-on spoiler, and an exhaut pipe that made it sound more like a go-cart than a legitimate driving machine. I allowed myself my moment of sarcstic thoughts. “Really? Your Honda Civic gets around with such great velocity that you need a spoiler to keep your rear axle firmly planted??” Maybe I’m just getting old, but I looked at that vehicle and I didn’t see the style and power the installer may have intended. I saw immaturity and insecurity. This driver self-identified with performance and power. He didn’t have the right tool for the job, so he bolted on the parts.

A Small Issue

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Most of my career has been spent working for large companies where employee manuals fill a 3-ring binder, policies number into the hundreds and metrics are used to measure the worth and effectiveness of employees.

Puget Systems hasn’t been around long enough nor have we grown so large that every issue can be solved by creating a new policy. When employees don’t have dozens of policies and procedures governing how they get their work done, their actions might not always been predictable.

Speaking G(r)eek

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I’ve seen it happen a hundred times. I’ll be having a great conversation with a customer about computer needs, what the computer is currently used for, and what it might be used for in the future – but as soon as I ask something like “What type of wireless network compatibility do you need this laptop to support?”, everything screeches to a halt. I might as well be speaking Greek.

Why Buy From Puget Systems?

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As one of the sales reps here at Puget Systems, I often get questions from clients who ask “Why should I buy from Puget when Company XYZ can build me the same system for less?” It’s a fair question and one that should be asked. After all, it’s your money and it’s a lot of money, so you have to do what is best.

3 Keys to a Great Custom Computer

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We field A LOT of calls here from people wanting to spec out a custom PC. Their needs range from a list of specific parts to “give me a great computer”. Here to help at Puget Systems our consultants can work with any level of experience (or maybe not-so-experienced) to come up with a great Puget System. In the marketplace of custom computers you literally have thousands of choices. I know…it makes my head hurt thinking about it too. So, to start, we have done some narrowing down of the selection to a list of the very best parts available. See, it’s going to get better. Now, you can help us spec out a great custom system for you by considering three things…

#Fail

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If you want to work at Puget Systems you have to be ready for things to work a bit differently than your last job. You see, here, we are obsessed about a few things and one of them is failure. Everything and everyone has every failure, ever, tracked in our database. Want to know what the failure rate is for a particular stick of RAM? We know it. Want to know how many times your favorite employee has forgotten to add the required build notes to an order? We document their every transgression. We fail things for even the most seemingly inconsequential reason, right down to the smallest scratch you might not have even noticed. Perfection matters. Every week, during our staff meetings, all of the logged failures from the previous week are listed for everyone to see and you get to share with everyone your epic fail.

Tough stuff for the Puget staff, huh?

Not really. Nobody is running around, ducking for cover, while avoiding the axe from Jon. Although that might make for an interesting game it’s not what we do all of this for…it’s for you.

“For what? My entertainment?” you might ask. Nope, for your future sanity.

The Craft of PC Building

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Some recent news from Apple is creating a lot of talk about manufacturing technology products right here in the US. This is reflecting a move many manufacturers are making by insourcing many aspects of their production.

These companies are learning what we have known here for a long time: we are better off building and supporting the things we sell.

Most of these companies are making the decision to bring manufacturing lines back to the USA for financial reasons. Although every company has to make a profit to plow ahead I think there are some other reasons, besides the financial, that drive our decision to keep virtually all of our operations in-house. Here at Puget Systems those other reasons are also the two big drivers in our decision making process: customer experience and quality of product. No place in our business do those two values show more than in the production department. Here, the craftsmanship of PC building is taken on by a dedicated staff of technicians that leave their personal touch on every system they build.